Director of Customer Experience
MercurySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, TechnologyIndustries
Requirements
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field
- 3+ years of product management experience in retail, eCommerce, or enterprise tooling
- Experience managing operational platforms or tools supporting merchant workflows
- Strong analytical and problem-solving skills; ability to translate data into actionable insights
- Excellent communication and stakeholder management skills
Responsibilities
- Own and evolve the product vision and roadmap for Merchant Operations platforms, aligning with enterprise goals
- Identify opportunities to streamline workflows, reduce manual effort, and improve merchant productivity
- Translate strategy into actionable initiatives — define epics, write user stories, and manage a prioritized backlog
- Collaborate with engineering and UX to deliver intuitive, scalable, and high-performing tools
- Understand merchant pain points through research, feedback, and data analysis
- Continuously improve tools that support item onboarding, pricing setup, space allocation, and content enrichment
- Partner with merchant teams, analytics, compliance, and operations to ensure tools meet evolving business needs
- Facilitate alignment across stakeholders to drive adoption and change management
- Define and track KPIs such as setup velocity, pricing accuracy, space utilization, and tool engagement
- Use experimentation, feedback loops, and analytics to iterate and improve product performance
Skills
Product Management
Product Strategy
Roadmap
User Stories
Backlog Management
Engineering Collaboration
UX Design
Data Analysis
Analytics
KPIs
Stakeholder Management
Change Management
Experimentation
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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