Senior Product Manager, Insurance & Financial Services at Auctane

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial Services, Logistics, E-commerceIndustries

Requirements

Active brokerage license or willingness to obtain one
Ability to work hybrid (3 days per week in office) in Austin, Texas

Responsibilities

Own the vision, strategy, and roadmap for Auctane’s customer-facing insurance and financial services offerings
Define KPIs around adoption, revenue growth, claim resolution speed, and customer satisfaction
Partner with Finance on forecasting and P&L management for insurance/financial service products
Monitor industry trends, regulations, and competitors to identify opportunities for new products (e.g., embedded insurance, claims automation, risk products)
Build and launch new products and features that help merchants buy insurance, file claims, and recover shipping losses with minimal friction
Translate customer needs into requirements; prioritize and manage backlogs across multiple product teams
Develop clear workflows for rate increases, claims filing, cancellations, and customer communication
Maintain all product documentation, FAQs, and internal enablement materials
Work closely with other Product Managers, Designers, and Engineering to prioritize and execute work
Act as primary liaison with insurance and financial services partners globally (e.g., for pricing, claims handling, escalations)
Evaluate and onboard potential new partners that expand merchant value (insurance providers, claims management services, financial solutions) globally
Collaborate with Legal to negotiate agreements and ensure compliance with licensing and regulatory requirements
Support deal desk with one-pagers, pricing models, and ROI analyses for potential partnerships
Conduct customer research to understand how merchants manage package risk, claims, and insurance coverage today
Identify key friction points in claims resolution and work to streamline processes across carriers and providers
Partner with Sales, Marketing, and Support to drive adoption and communicate product value clearly
Act as an internal subject matter expert on shipping insurance and financial services, presenting insights to executive stakeholders and customer-facing teams
Manage the insurance/financial services P&L, working closely with Finance to ensure accuracy of reporting
Approve and reconcile vendor invoices across product lines
Maintain compliance with licensing and regulatory requirements across geographies

Skills

Product Strategy

Roadmap Development

Insurance Products

Financial Services

KPI Definition

P&L Management

Regulatory Compliance

Business Development

Competitive Analysis

Brokerage License

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees