Senior Product Manager - Fraud at Auctane

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Logistics, Shipping, SaaSIndustries

Requirements

5+ years of industry experience in product management and/or engineering
Strong foundation in fraud methodology and best practices

Responsibilities

Develop and execute a comprehensive strategy for fraud prevention that aligns with Auctane’s mission to support small businesses
Identify and prioritize opportunities to enhance fraud detection and mitigation capabilities
Stay informed on emerging fraud trends and technologies to continuously refine the strategy
Design and implement tools to detect fraudulent activities, leveraging machine learning models, propensity scoring, and rule-based systems
Collaborate with data science and engineering teams to develop predictive models that identify potential fraud risks
Partner with customer success and operations teams to create workflows for fraud response and resolution
Ensure fraud prevention measures are balanced with maintaining a seamless and secure experience for legitimate users
Gather customer feedback to identify pain points and refine fraud prevention tools accordingly
Work closely with legal and compliance teams to ensure fraud prevention solutions adhere to relevant regulations and standards
Develop frameworks for risk assessment and mitigation to protect customer data and financial transactions
Partner with product, engineering, and data science teams to integrate fraud prevention solutions into Auctane’s platform
Collaborate with marketing to communicate the value of fraud prevention features to customers
Work with customer support teams to provide training and resources for managing fraud-related issues
Define success metrics for fraud prevention, such as fraud detection rates, false positive rates, and customer satisfaction
Monitor and analyze performance data to identify areas for improvement and optimization
Report on progress and align initiatives with broader company objectives

Skills

Key technologies and capabilities for this role

Product ManagementFraud PreventionFraud DetectionRisk ManagementProduct StrategyData ScienceEngineering CollaborationComplianceCustomer SuccessScalable Systems

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

This position is hybrid, requiring 3 days per week in the office, and is located in Austin, Texas.

What are the key responsibilities for this Senior Product Manager role?

The role involves developing fraud prevention strategy, designing detection tools using machine learning and rule-based systems, ensuring seamless user experience, and collaborating with compliance teams for risk mitigation.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are Auctane's company values?

Auctane's values are Win as One, Delight Customers, and Deliver Great Outcomes.

Who does this role report to and what teams will I collaborate with?

The role reports to the Senior Director of Identity and Fraud Prevention and involves close collaboration with engineering, data science, customer success, and compliance teams.

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees