Senior Product Manager, Data Ops

Employment Type: Full-Time Location Type: Remote

Who We Are

Pearl Health is powering the future of healthcare. We empower primary care providers and organizations to deliver quality healthcare to patients, focusing on keeping them healthy and rewarding providers for their efforts. Our integrated technology, services, and financial tools facilitate better, proactive care, reduce the total cost of care for patient panels, and optimize performance in value-based care models for Traditional Medicare and Medicare Advantage.

Our team comprises experienced physicians and public health experts (Stanford, Harvard, Mount Sinai), technologists (athenahealth, Amazon, Meta, Flatiron), healthcare innovators (Centivo, Aledade, Stellar, Arcadia), and seasoned risk management professionals (CVS/Aetna, Humana, Oscar). We firmly believe that primary care providers are instrumental in addressing the most significant challenges within our healthcare system.

Since our inception in 2020, Pearl has grown to partner with thousands of primary care providers across 44 states. Our esteemed investors include Andreessen Horowitz, Viking Global Investors, AlleyCorp, and SV Angel.

What We Hope You Can Do

We are seeking a Senior Product Manager to lead our Data Operations function. This role is critical to ensuring data flows reliably, safely, and at scale throughout Pearl. You will be responsible for the foundational "plumbing" that powers our business, ensuring that files, pipelines, and processes supporting our operations function effectively, especially during critical moments.

Your responsibilities will include:

• Ensuring the timely and accurate delivery of CMS claims (CCLF), ADT feeds, and third-party data (e.g., Ursa).
• Developing long-term capabilities such as automation, enhanced monitoring, streamlined data intake, and proactive issue resolution.
• Contributing to high-volume data ingestion, split file generation, and preparing our pipelines for MSSP and MA scale in 2025.

What a Senior Product Manager Means to Us

• Set Direction: Own the team's roadmap, from immediate priorities to long-term vision, ensuring we build what matters, when it matters.
• Own the Flow: Be accountable for the data infrastructure that drives our core operations, including CMS claims, ADT feeds, split file services, and external vendor integrations. Define the roadmap and ensure smooth, predictable operations.
• Stay Sharp Under Pressure: Triage incoming issues, identify upstream fixes, and make long-term investments. Know when to intervene, escalate, or re-evaluate the system.
• Build for Scale: Transition from manual fixes to self-sustaining pipelines capable of handling our expanding volume, frequency, and reliability needs.
• Bridge the Teams: Enhance collaboration between Ops, Analytics, and Engineering by providing structure, visibility, and clarity to the work.
• Be a Translator: Make complex data operations work understandable to stakeholders across the company. Effectively communicate root cause analyses and solutions.
• Drive Delivery Across Teams: Maintain focus within engineering, unblock decisions, and ensure vendor accountability.
• Grow with the Role: Initially focus on 1-2 squads, with the potential to expand to 3-5. We welcome strong Individual Contributors and value management experience as the team grows.

Who You Are

• 8+ years of experience in software product management with a proven track record of achieving business outcomes through product delivery.
• End-to-end experience across the product lifecycle, from problem definition to general release and scalability.
• Experience shipping impactful products, preferably in data-intensive or operationally complex environments.
• Ability to manage ambiguity and drive progress without needing every edge case defined upfront, while also recognizing when clarity is needed.
• Proven ability to build trust with cross-functional teams.