[Remote] Senior Product Manager, Diner Experiences at ChowNow

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, Food Tech, SaaSIndustries

Requirements

Deeply understand the importance of local restaurants and put them at the center of everything you do to help them thrive
Recognize that diversity and inclusivity matter and are committed to progress, ensuring everyone gets support and resources regardless of who they are
Ability to listen to other team members' ideas and thrive in an environment that embraces individuality, where everyone’s voice counts
Consistently go above and beyond what is asked, help peers accomplish their tasks while excelling at your own, and raise your hand to share smart ideas
Set clear ambitious goals, avoid complacency, and seek out new opportunities and challenges

Responsibilities

Own the end-to-end consumer journey from discovery to reorder
Define and execute the product strategy that drives conversion, retention, and order frequency across marketplace and white-label solutions
Unlock growth through checkout optimization, payment innovation, and personalized discovery systems
Establish the metrics and principles that balance diner satisfaction with restaurant profitability
Partner closely with engineering, design, data science, marketing, and restaurant success teams
Own the consumer products processing $2B+ in annual transactions

Skills

Product Management

iOS

Android

Web Development

Search Optimization

Recommendations

Checkout Optimization

Payments Processing

Loyalty Programs

User Experience

ChowNow

Online ordering system for independent restaurants

About ChowNow

ChowNow provides online ordering systems specifically designed for independent restaurants. Their service allows restaurants to integrate orders from multiple platforms, including their own websites, Facebook, Google pages, and ChowNow’s own site, into a single centralized hub. This means restaurant owners do not have to manage multiple devices for different order sources. Unlike many competitors that charge high fees for third-party services, ChowNow offers a commission-free model, making it a more affordable option for small to medium-sized independent restaurants. The company generates revenue through subscription fees and service charges, aiming to help restaurant owners streamline their ordering processes and improve the overall customer experience.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$62.3MTotal Funding

SERIES_CCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Comprehensive health plans

Remote office stipend

Mental health coverage

Parental & family leave

Student loan assistance

Employee stock incentive plan

401(k) savings plan

Pet insurance

Fitness stipend

Risks

Increased competition from convenience stores using voice AI technology.

Smart Answering service may face integration challenges with existing restaurant systems.

New leadership may lead to strategic shifts unsettling existing partnerships.

Differentiation

ChowNow offers commission-free online ordering, unlike competitors with high third-party fees.

The platform integrates orders from multiple sources into a centralized hub for restaurants.

ChowNow provides branded apps and marketing support, enhancing restaurant-customer connections.

Upsides

AI-driven voice technology can enhance customer service and reduce labor costs.

Partnership with Dining Alliance offers discounts, lowering operational costs for restaurant partners.

Acquisition of Cuboh improves order management efficiency and accuracy for restaurant partners.

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