Senior Product Manager - Current Accounts at Zola

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

5+ years working in customer facing product
Ideally, experience at a Fintech (not imperative)
Passionate about Product and excited by the journey with full of ideas for what’s next
Evidence of successful products built (either zero to one product or significantly moved the needle on metrics for previous products)
Products loved by customers, combining quantitative and qualitative evidence to make customer insights central to decision-making
Clear understanding of how products differentiate and fit target market’s specific needs
Outcomes focused and highly proactive, taking ownership for the product’s success (beyond immediate remit)
Decisions backed by data, with a test and learn approach

Responsibilities

Lead a user experience focused team owning onboarding, early engagement, rewards, account benefits, and other high-impact features to ensure customers are excited by the product
Collaborate closely with the Lead Product Designer and design team to create an optimised and differentiated Current Account customer experience
Problem solve with engineers in the team on building solutions, helping make right trade-offs for speedy delivery of value and fast learning
Ensure everything built is beautiful, valuable, viable, usable, and feasible, with help from engineers and designers
Keep an eye on the bigger picture, involved in work of Current Account platform and operational teams to ensure alignment
Build close relationships with key stakeholders (Operations, Compliance, Brand, Legal, Finance) to effectively and collaboratively solve problems
Work closely with the Current Account Product Lead on over-arching product strategy for customer acquisition
Strategise how to design and build core CA proposition and main experiences (e.g., pots, paying bills) in a highly autonomous, high ownership role

Skills

Product Management

User Experience

Onboarding

Feature Strategy

Customer Experience

Banking Products

Payment Systems

Fintech

Zola

Online wedding planning and registry platform

About Zola

Zola.com is an online platform designed for couples planning their weddings. It offers a variety of services including customizable wedding invitations, venue and vendor recommendations, and a gift registry that allows couples to manage gifts, experiences, and cash funds all in one place. The platform simplifies the wedding planning process by providing tools for managing guest lists, tracking RSVPs, and meal selections. Zola stands out from competitors by allowing couples to exchange gifts for credit before they are shipped, enhancing the gift-giving experience. The company generates revenue through commissions from vendors and venues booked through its platform, as well as from the sale of wedding-related products. Zola's goal is to provide a seamless and user-friendly experience for engaged couples, making wedding planning easier and more organized.

New York City, New YorkHeadquarters

2013Year Founded

$164.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging platforms offering similar services at lower costs threaten Zola's market share.

Economic downturns may reduce spending on weddings, impacting Zola's revenue.

Expansion into baby registries may dilute Zola's brand focus on weddings.

Differentiation

Zola offers a unique AI tool to balance wedding planning decisions.

Zola's comprehensive platform includes customizable invitations and vendor recommendations.

Zola's guest list management tool streamlines RSVP tracking and meal selections.

Upsides

Zola's AI tool aligns with the trend of integrating AI in wedding planning.

The rise of micro-weddings creates demand for Zola's tailored services.

Zola's digital marketing can leverage increased social media use for wedding planning.

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