Ada

Senior Product Manager, Collaboration

Canada

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Artificial Intelligence, Software/TechnologyIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified

About Ada: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Who We Are Looking For: At Ada, Product Managers own their work end-to-end, shaping every stage—from ideation to market launch. This is a highly visible, high-impact role, where you’ll play a key part in defining and delivering innovative AI-driven experiences.

We’re looking for a driven Senior Product Manager who thrives in complex, fast-moving environments. You embrace challenges, act decisively, and relentlessly pursue results. You are curious by default, asking ‘why’ until you get to the root of a problem. Your decisions blend data, intuition, and customer insight, ensuring everything you build is intentional, high-quality, and deeply integrated into the broader product. You will be joining the Collaboration Team.

You focus on what matters most, prioritizing a few, high-impact initiatives that elevate the entire platform. You think ahead, architecting strategies that not only solve today’s challenges but also position Ada for what’s next.

Responsibilities

  • Invent entirely new patterns for AI Agent and human collaboration – This is a greenfield opportunity to create breakthrough ways for Ada’s AI Agent to work with customer support teams.
  • Reimagine the customer experience during escalations – Leverage and create new capabilities across chat, email, voice, and social messaging to make AI-human transitions seamless, intuitive.

Requirements

  • Not specified.

Application Instructions

  • Not specified.

Skills

AI
Product Management
Customer Service
AI-driven experiences
Complex environment navigation
Decisiveness
Results-oriented

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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