Senior Product Manager
AiwynSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Artificial Intelligence, Software/TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree and at least 7 years of experience in product management, with a strong focus on AI or customer service products. Demonstrated experience in defining and launching complex products is essential, along with a deep understanding of agile development methodologies. Strong analytical and problem-solving skills are required, as is the ability to prioritize effectively and make data-driven decisions.
Responsibilities
As a Senior Product Manager, you will own the end-to-end product lifecycle, from ideation to market launch, and will shape innovative AI-driven experiences within the Collaboration Team. You will invent entirely new patterns for AI Agent and human collaboration, reimagine the customer experience during escalations, and architect strategies that position Ada for future growth. You will also focus on prioritizing a few, high-impact initiatives that elevate the entire platform and blend data, intuition, and customer insight to ensure intentional and high-quality product development.
Skills
AI
Product Management
Customer Service
AI-driven experiences
Complex environment navigation
Decisiveness
Results-oriented
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Key Metrics
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees