[Remote] Senior Product Manager, AIOps at PagerDuty

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital OperationsIndustries

Requirements

3+ years of experience as a product manager driving the full product lifecycle, including defining and driving success metrics, ideally in B2B SaaS
Experience using API-first development practices to design new products and structure requirements
Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
Track record of building positive working relationships with engineering, UX design, and teams outside of product development
Experience working with marketing, sales, and enablement to take new products to market and driving PLG and SLG adoption post-release
Ability to effectively communicate across diverse backgrounds and contexts, and lead through influence using metrics and research
Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)
Proficiency with analytics tools and a track record of data-driven decision-making
Deep understanding of applications and infrastructure monitoring and observability systems
Strong technical acumen
Basic SQL knowledge
#ChampionTheCustomer mindset
Preference for candidates located near hub locations (San Francisco, Atlanta, or Toronto)

Responsibilities

Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability
Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio
Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs
Embrace a “product-led growth mindset” to not only deliver customer value but also to drive adoption and usage
Build partnerships across our integration ecosystem to drive utility, usage, and revenue growth

Skills

Key technologies and capabilities for this role

Product ManagementAIOpsMachine LearningEvent OrchestrationAutomationObservabilityMonitoringService Topology MappingData EnrichmentSQLUX Design

Questions & Answers

Common questions about this position

Is this Senior Product Manager role remote?

While the role is posted as remote, candidates located near PagerDuty's hub locations in San Francisco, Atlanta, or Toronto will be given preference.

What skills are required for the Senior Product Manager, AIOps position?

The ideal candidate needs a deep understanding of applications and infrastructure monitoring and observability systems, strong technical acumen, and basic SQL knowledge.

What is the salary for this role?

This information is not specified in the job description.

What is the company culture like at PagerDuty?

PagerDuty offers a flexible, award-winning workplace where you'll collaborate with kind and ambitious people to tackle complex problems and build a more equitable world.

What makes a strong candidate for this Senior Product Manager role?

A strong candidate will have a #ChampionTheCustomer mindset, work closely with collaborative engineers and UX designers, and build relationships with go-to-market teams and enterprise customers.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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