Senior Product Manager - AI at Front

Paris, Île-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Customer Service, Artificial IntelligenceIndustries

Requirements

Experience as a PM or founder of a B2B software business that achieved some scale
Comfortable with uncertainty, especially risks associated with building AI products, while eliminating uncertainty for engineers and designers
Execution-oriented: highly organized, comfortable managing many work streams, knows how to make the right trade-offs, and helps teams ship on time
Customer empathy: champion of the customer, able to ship product improvements addressing key pain points and bringing delight
Impact driven: understands how work drives business impact and leads teams to focus on high-impact work
Excellent communication and collaboration skills: works effectively across teams and influences stakeholders

Responsibilities

Define and communicate product vision, strategy, and goals based on customer insights, market research, and business objectives
Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams
Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making
Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, marketing, etc

Skills

Product Management

Customer Intelligence

Workflow Automation

Engineering Collaboration

Design Collaboration

Revenue Growth

Customer Discovery

Front

Communication hub for customer relationship management

About Front

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$197.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

Risks

Integration with Tai Software may face operational inefficiencies if not managed well.

Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.

Public bug bounty program might expose vulnerabilities if not properly managed.

Differentiation

Front integrates AI to enhance customer insights and personalize communications.

The platform supports diverse industries, from financial services to travel.

Front's subscription model offers scalable solutions for businesses of all sizes.

Upsides

Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.

Partnership with Tai Software boosts operations in the freight broker industry.

Series D funding at $1.7B valuation strengthens financial position and growth potential.

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