Senior Product Manager at SugarCRM

Denver, Colorado, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, CRMIndustries

Requirements

5+ years of experience in Product Management
Proven experience in B2B product management with commercialized software products
Experience presenting to executives internally and to customers
Demonstrated experience leveraging analytics to define product direction
Demonstrated product ownership skills, including backlog management, writing user stories, leading grooming, and facilitating development
Strong product management skills, including roadmap, business case, prioritization, negotiation, and obtaining consensus
Strong technical knowledge and experience working closely with technical members of team
Ability to interact with partners, customers, and staff in a professional and polished manner
Experience with agile software development
Experience in customer relationship management and customer experience management preferred
Willingness to collaborate with international and distributed teams, particularly in European time zones, and to work earlier hours to ensure strong team alignment
Hybrid model requiring in-office work a minimum of 2 days per week in Denver, CO

Responsibilities

Define and own the long-term product strategy for a major business domain, aligning multi-quarter roadmaps with company objectives and market opportunities
Translate strategic objectives into actionable initiatives, balancing customer value, technical feasibility, and business impact
Drive cross-functional alignment across Product, Engineering, Design, Sales, and Customer Success to ensure coherent delivery of end-to-end solutions
Design, document, and present product requirement documents that include the business cases
Analyze market trends and performance drivers to identify new product and growth opportunities
Develop and monitor product KPIs and metrics driving the business feedback loop

Skills

Product Management

Product Strategy

Roadmapping

Cross-functional Collaboration

Sales Automation

CRM

Requirements Definition

SugarCRM

CRM software for customer relationship management

About SugarCRM

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Cupertino, CaliforniaHeadquarters

2004Year Founded

$135.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

Risks

Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.

Rising data privacy regulations could increase compliance costs for SugarCRM.

Subscription fatigue may impact SugarCRM's recurring revenue model.

Differentiation

SugarCRM offers a highly customizable CRM platform for diverse business needs.

The company integrates advanced analytics and automation for personalized customer experiences.

SugarCRM's platform supports seamless integration with other business tools and systems.

Upsides

SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.

The company has been recognized as a leader in the CRM industry by multiple awards.

Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

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