Senior UX Designer
OmnidianSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 7+ years of professional experience designing digital products (SaaS or complex web applications preferred)
- Proven ability to lead multi-team design initiatives that drive measurable outcomes
- Deep visual and interaction design expertise—a strong eye for layout, hierarchy, motion, and accessibility
- Systems thinker with experience building or scaling design systems
- Fluency with front-end principles and an understanding of technical constraints
- Comfort with AI-enhanced tools and modern prototyping workflows
- Excellent async communication skills—clear documentation, strong storytelling, and a bias for clarity and action
- A track record of mentorship, collaboration, and influence within design teams
Responsibilities
- Lead cross-squad initiatives shaping key customer journeys from early concept through shipped experience
- Contribute small front-end changes directly to the UI to support rapid iteration and collaboration with engineering
- Explore multiple solutions to complex UX challenges, validating assumptions through rapid experimentation and AI-assisted workflows
- Elevate the visual language and interaction design of our platform to ensure consistency, accessibility, and delight
- Mentor peers and contribute to team growth through critiques, async feedback, and documentation
- Leverage AI tools (like Figma AI or Lovable) to accelerate prototyping, summarize insights, and improve iteration cycles
- Evolve our Pluma design system with reusable components and scalable patterns that anticipate future needs
- Collaborate closely with engineering to deliver high-quality, performant, and maintainable designs
- Synthesize research and behavioral data to uncover pain points and identify opportunities across the customer lifecycle
- Measure impact by defining and tracking design success metrics tied to usability, engagement, and retention
Skills
Product Design
UX Design
Interaction Design
Design Systems
Figma
AI Prototyping
Prototyping
Front-end UI
Accessibility
Mentorship
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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