[Remote] Senior Product Designer, Access at Included Health

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

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Requirements

6+ years of experience as a product designer, with at least 2 years working on growth, engagement, or conversion-focused experiences
Experience using AI-powered design and research tools to accelerate prototyping, testing, and iteration
Strong expertise in interaction design, with a portfolio showcasing high-quality, high-converting experiences
Experience designing and optimizing complex flows, ideally in authentication, onboarding, or coverage verification
Proven ability to collaborate with cross-functional teams, including product, engineering, and marketing
Comfort working in a fast-paced, experiment-driven environment, balancing quick iterations with long-term vision
Strategic mindset, able to connect design decisions to business outcomes and advocate for the right solutions
Excellent communication and storytelling skills, able to synthesize complex ideas into compelling narratives
Proactive and self-guided, with the ability to navigate ambiguity and drive initiatives forward
Ability to remain seated in a stationary position for prolonged periods
Ability to interact with leadership, employees, and members in an appropriate manner
Experience in healthcare, fintech, or other highly regulated industries where complexity needs to be simplified
Physical / Cognitive requirements: Prompt and regular attendance at assigned work location
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required

Responsibilities

Own the end-to-end design of how we communicate our value proposition and guide members into our digital experience
Design and optimize conversion flows, balancing rapid experimentation with a long-term vision for a seamless, engaging experience
Simplify complex systems, making authentication and coverage verification intuitive and frictionless
Drive experimentation and innovation, running A/B tests and rapid iterations, using data and insights to refine and improve engagement strategies
Explore new ways to communicate our value proposition, leveraging storytelling, motion, and interaction design
Stay ahead of industry trends, bringing fresh ideas and best practices to the team
Leverage AI & Rapid Prototyping: Use AI-powered design tools to build, test, and iterate on high-fidelity prototypes
Experiment with AI research tools to quickly test competing concepts, draw insights, and make informed design decisions
Stay ahead of emerging AI tools, recommending and knowledge-sharing best practices with the team
Collaborate with cross-functional teams, including product, engineering, and marketing
Mentor others, owning the design direction for your team
Advocate for design excellence while balancing rapid iteration with long-term vision
Balance quick iterations with long-term vision
Communicate complex ideas into compelling narratives
Proactively navigate ambiguity and drive initiatives forward

Skills

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.

Post-merger integration challenges could affect service delivery.

Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.

They provide 24/7 on-demand care with diverse providers.

Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.

Employers investing in healthcare benefits expand Included Health's client base.

Value-based care models align with Included Health's focus on outcomes.

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