Senior Principal Platform Architect (ServiceNow)

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Cloud Computing, Enterprise SoftwareIndustries

Requirements

Candidates must possess extensive experience as an architect, guiding customers through digital transformation journeys and leading solutioning discussions. A deep understanding of the ServiceNow platform, including best practices and thought leadership, is essential. Experience engaging with senior stakeholders, establishing governance frameworks, and reducing technical debt is required. Proficiency in translating business goals into technical roadmaps and architectural blueprints is also necessary. Maintaining current skills and certifications on the ServiceNow platform is a requirement.

Responsibilities

The Senior Principal Platform Architect will provide architectural guidance and technical governance for assigned contracts, particularly on strategic accounts. They will build relationships with customer leaders to align ServiceNow solutions with business strategy, and collaborate with internal teams to bridge the gap between sales, solutioning, and execution. Responsibilities include contributing to leading practices and thought leadership, influencing the ServiceNow product roadmap, and guiding customers, partners, and internal teams in developing successful solutions. The architect will translate business information and technical requirements into architectural blueprints, manage technical governance and delivery operating models, ensure instance health by reducing technical debt, and support sales efforts by scoping and estimating engagements. They will also support the professional development of others.

Skills

ServiceNow Platform

Solutioning

Scoping

Digital Transformation

Thought Leadership

Best Practices

Governance Frameworks

Technical Debt Reduction

Scalable Solutions

Platform Strategy

Agility

Sustainability

Platform Adoption

Customer Outcomes

Consulting

Methodologies

Tools

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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