Senior Platform Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary:

We’re looking for an engineer experienced with DevOps/SRE practices to join our Platform team. The primary objective of this team is to improve our software delivery performance and availability by driving DevOps culture, tools, infrastructure and practices across Engineering within the Product Development department. Besides the multiplicative impact of your own contributions, this role is a good mentorship opportunity for teams learning to build and operate their own services. We are open to remote candidates based anywhere across Canada in this role.

Responsibilities

• Scale continuous deployment practices across the department.
• Equip our teams to ship software reliably, frequently, with minimal trouble.
• Work with tools and infrastructure, in addition to managing processes and practices, to enable teams to practice DevOps (end-to-end production ownership within each cross-functional team).
• Extend our reusable service template and its associated CI/CD tooling.
• Build and extend our production observability.
• Help teams manage and achieve SLOs.
• Participate in on-call activities.
• Coach teams on operational ownership.
• Lead and teach blame-free root cause analysis for incidents that impact the customer or our delivery performance.
• Continue to build and optimize platform capabilities driven via infrastructure-as-code.

Requirements

• You are an advocate for DevOps practices and principles.
• Hands-on experience with configuration automation (Terraform), CI / deployment automation (Github Actions), Docker, observability tooling (Honeycomb) and cloud providers (AWS ECS).
• Exposure to software development practices, whether as a developer or in operational roles that involve coding (e.g., Python, Golang).
• Understanding of mature operational practices and experience in building, managing, and maintaining scalable infrastructure.

Company Information (Why team members love working at Top Hat)

• A noble mission that creates meaningful, fulfilling work.
• A team that cares deeply for customers and for each other.
• Flexible, remote-first work environment.
• Professional learning and development for all role levels.
• An awesome and welcoming Toronto HQ.
• Competitive health benefits that start on day one.
• A management team focused on performance, growth, engagement and connection.
• Our winning strategy and market potential.
• Innovative PTO policy with lots of time and space for self-care.
• Passionate customers that believe in us—and what we do.
• A chance to work with new tech like generative AI—and see the customer impact.