Senior Platform Architect

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AI TechnologyIndustries

Requirements

Candidates must have experience guiding customers through digital transformation, leading solutioning and scoping discussions, and driving the successful delivery of strategic, multi-workflow projects. They should possess thought leadership, best practices, and expert guidance on the ServiceNow platform, engaging with senior stakeholders to align business objectives with technology solutions. Experience in establishing strong governance frameworks, reducing technical debt, and enabling scalable solutions is essential. A proven ability to build strong relationships with customer technical and business leaders, collaborate effectively with GTM and Delivery teams, and maintain a network within ServiceNow and externally is required. Candidates should also have experience guiding engagement teams, working with customers across executive, platform owner, enterprise architect, and development teams, and supporting sales efforts by scoping and estimating engagements. Maintaining skills and certifications on specific ServiceNow workflows is also necessary.

Responsibilities

The Senior Platform Architect will act as an expert across assigned contracts, providing architectural guidance, technical governance, and best practices for ServiceNow's larger accounts. They will build relationships with customer leaders to align ServiceNow solutions with business strategy, bridge the gap between sales, solutioning, and execution, and help customers establish a technical foundation on the ServiceNow Platform. Responsibilities include ensuring customers use leading practices for instance strategy, technical governance, core data, integrations, and platform health. The architect will guide internal and external teams to provide successful customer solutions, translate goals and outcomes into customer roadmaps, and develop architectural blueprints to achieve complex goals. They will engage with customer Enterprise Architects to position ServiceNow as the digital transformation platform standard, manage technical governance and delivery operating models, and reduce technical debt to align with ServiceNow leading practices. Additionally, they will contribute expertise on the ServiceNow platform and support sales efforts.

Skills

Platform Architecture

Solutioning

Scoping

Digital Transformation

Technical Governance

Best Practices

Stakeholder Management

Cloud Platform

AI Technology

ServiceNow Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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