Senior Operations Manager, RCM Team Lead (Patient Eligibility) at Commure

Mountain View, California, United States

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$120,000 – $160,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

5+ years of experience in consulting, investment banking, product management, or operations at a fast-growing SaaS or tech-enabled company
Proven experience leading teams and managing direct reports to high performance
Strong leadership skills
Data-driven operator with a bias for action
Ability to thrive in a fast-paced, rapidly evolving environment

Responsibilities

Lead and scale a high-performing operations team, setting and driving execution against OKRs tied to Patient Eligibility workflows
Own end-to-end delivery of internal ops initiatives, from identifying improvement opportunities to implementing scalable solutions
Analyze and optimize key cost drivers, implement cost-saving initiatives, and oversee the automation of repetitive workflows
Surface insights from operational trends and customer feedback to inform the product roadmap—working closely with Product and Engineering to shape development priorities
Partner cross-functionally with Sales, Engineering, Product, Billing, Account Management, and Launcher teams to drive successful implementations and cross-team alignment
Support offshore team operations, including hiring, training, and ongoing performance management
Build and refine scalable processes to ensure we meet quality, efficiency, and growth goals as we scale
Monitor and report on key metrics, identifying bottlenecks and proactively solving business challenges before they escalate
Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders

Skills

Key technologies and capabilities for this role

Revenue Cycle ManagementPatient EligibilityOperations ManagementTeam LeadershipProcess EfficiencyBusiness MetricsHealthcare Operations

Questions & Answers

Common questions about this position

What is the salary range for the Senior Operations Manager role?

The salary range is $120K - $160K.

Is this position remote or onsite, and where is the office located?

This is an onsite position requiring work 5 days a week in the Mountain View, CA office.

What key skills are required for this Senior Operations Manager position?

The role requires strong leadership skills, data-driven decision-making, a bias for action, and the ability to thrive in a fast-paced environment, with expertise in analyzing operational trends and optimizing processes.

What is the company culture like at Commure?

Commure has a fast-paced, rapidly evolving environment with bold ambitions to transform healthcare using AI, emphasizing high-impact work at the intersection of Operations, Product, and Engineering.

What makes a strong candidate for this Senior Operations Manager role?

Strong candidates are data-driven operators with leadership experience, a bias for action, and the ability to lead teams, optimize processes, and collaborate across Operations, Product, and Engineering in a fast-paced setting.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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