Senior Network Support Engineer at DXC Technology

Adelaide, South Australia, Australia

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Extensive technical background in data networking and security products support, predominantly in Cisco Routing and Switching, Wireless products, and network security/firewalls
Desirable experience with SDWAN, MS Azure, Solarwinds, and Thousand Eyes
Ability to provide Level 3 and advanced technical support onsite at customer premises Mon-Fri during business hours
Australian citizenship required for account security reasons
Based predominantly at customer premises in Adelaide Metro area, with possible work from home by customer approval

Responsibilities

Provide daily network operational support within the scope of managed support services contract, maintaining network operability within SLAs using DXC ITIL framework for incident, change, and problem management
Participate in network on-call rosters as required and work onsite at customer premises during business hours
Involve in planning and rollout of customer data networks, liaising with DXC Project Management, responsible for install and rollout, resourcing work with Technical Support Manager Data, and engaging subcontractors
Collaborate with 3rd party vendors for technical data support to customers under maintenance contracts or T&M rates; own fault resolution through to completion, coordinating field service or subcontractors if needed onsite
Manage escalation of complex issues to vendors and seek resolution within predefined time frames
Troubleshoot networks with technical and service delivery teams during P1 and P2 cases
Attend internal CAB meetings, customer Technical Review Board (TRB) meetings, and onsite/remote conference calls during P1 and P2 incidents to provide updates to DXC internal teams and customers

Skills

Cisco Routing

Cisco Switching

Wireless Networking

Network Security

Firewalls

SD-WAN

Microsoft Azure

SolarWinds

ThousandEyes

Network Troubleshooting

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free