Senior Network Support Engineer at DXC Technology

Adelaide, South Australia, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Extensive technical background in data networking and security products support, predominantly in Cisco Routing and Switching, Wireless products, and network security/firewalls
Desirable experience with SDWAN, MS Azure, Solarwinds, and Thousand Eyes
Ability to provide Level 3 and advanced technical support onsite at customer premises Mon-Fri during business hours
Australian citizenship required for account security reasons
Based predominantly at customer premises in Adelaide Metro area, with possible work from home by customer approval

Responsibilities

Provide daily network operational support within the scope of managed support services contract, maintaining network operability within SLAs using DXC ITIL framework for incident, change, and problem management
Participate in network on-call rosters as required and work onsite at customer premises during business hours
Involve in planning and rollout of customer data networks, liaising with DXC Project Management, responsible for install and rollout, resourcing work with Technical Support Manager Data, and engaging subcontractors
Collaborate with 3rd party vendors for technical data support to customers under maintenance contracts or T&M rates; own fault resolution through to completion, coordinating field service or subcontractors if needed onsite
Manage escalation of complex issues to vendors and seek resolution within predefined time frames
Troubleshoot networks with technical and service delivery teams during P1 and P2 cases
Attend internal CAB meetings, customer Technical Review Board (TRB) meetings, and onsite/remote conference calls during P1 and P2 incidents to provide updates to DXC internal teams and customers

Skills

Key technologies and capabilities for this role

Cisco RoutingCisco SwitchingWireless NetworkingNetwork SecurityFirewallsSD-WANMicrosoft AzureSolarWindsThousandEyesNetwork Troubleshooting

Questions & Answers

Common questions about this position

What is the work location and remote policy for this role?

The position is based predominantly at the customer’s premises in the Adelaide Metro area, with possibilities of working from home on some days by customer’s approval. It requires onsite presence Mon-Fri during business hours.

What technical skills are required for the Senior Network Support Engineer role?

The role requires an extensive technical background in Cisco Routing and Switching, Wireless products, network security, and firewalls. Highly desirable skills include SDWAN, MS Azure, Solarwinds, and Thousand Eyes.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

The engineer will be part of the Data Team of Network Operations and reports to the Network Operations Manager/Technical Team lead, with a possible dotted-line report to a Customer’s Network Manager when onsite.

What makes a strong candidate for this Senior Network Support Engineer position?

Strong candidates will have extensive hands-on experience in data networking, security products, Cisco routing/switching, wireless, and firewalls, plus the ability to manage escalations, troubleshoot P1/P2 issues, and work within ITIL frameworks. Australian citizenship is required for account security reasons.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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