Senior Manager, Strategy & Operations (Consumer Protection Team) at Flex

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Rent PaymentsIndustries

Requirements

Ideally 5+ years of relevant work experience (e.g., management consulting, product, chief of staff function, strategy or multi-hat start-up role)
Direct work with a high-growth tech/fintech company preferred
Strong conceptual facility; extremely fast thinker
Comfort “fog sculpting,” making amorphous projects tractable
Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
Obsessive attention to detail; high bar for your own work product
Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
Ability to thrive in a fast-paced (and at times chaotic) environment
Strong bias for action
Superior communication skills (e.g., memos, verbal presentations)

Responsibilities

Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise
Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business
Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found
Manage a diverse portfolio of projects, adapting rapidly to shifting priorities
Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had
Communicate effectively with senior stakeholders, navigating complex problem sets with agility
Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate

Skills

Key technologies and capabilities for this role

strategyoperationsanalyticsdata sciencecustomer experienceproblem-solvingprioritizationcollaborationfintech

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid position with on-site expectations of 3 days per week in the New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for the relocation assistance program.

What key skills are required for this Senior Manager role?

The role requires a robust analytical toolkit, strong collaboration skills, tenacity to solve problems, and the ability to toggle between strategy and execution. A passion for customer impact and business knowledge to identify pain points are also essential.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

You will partner directly with the Director of the Consumer Protection Team and work closely with Strategy & Operations, Analytics, Data Science, Product, and Customer Success. The role offers frequent exposure to Flex Founders and the Executive Team.

What makes a strong candidate for this position?

A strong candidate is a highly strategic and analytical person with a passion for customer impact, robust analytical skills, strong collaboration abilities, and the grit to solve complex problems through uncertainty as a gritty, entrepreneurial problem-solver.

Flex

Comprehensive contract manufacturer for electronics

About Flex

Flex provides comprehensive electronics manufacturing services, originally starting with circuit board production for tech companies in Silicon Valley. The company automates its manufacturing processes to ensure reliability and cost-effectiveness, which has made it a trusted partner for various industries, including automotive, healthcare, and consumer electronics. Flex's services encompass design, engineering, manufacturing, and supply chain management, allowing businesses to outsource their production needs and focus on their core activities. A key differentiator for Flex is its subsidiary, Anord Mardix, which specializes in critical power solutions and custom products for clients with complex requirements. Additionally, Flex is dedicated to sustainability, aiming for a significant portion of its customers to adopt science-based emissions targets by 2025, reflecting its commitment to environmental responsibility.

Singapore, SingaporeHeadquarters

1969Year Founded

$200MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Company Equity

Unlimited Paid Time Off

Paid Holidays

Parental Leave

Profit Sharing

Risks

Integrating JetCool Technologies may lead to operational and cultural alignment challenges.

Partnership with Musashi Energy exposes Flex to risks of emerging technology failures.

Jamdeo joint venture faces competitive pressures in the smart TV and media streaming market.

Differentiation

Flex offers end-to-end manufacturing solutions, from design to supply chain services.

Anord Mardix, a Flex subsidiary, specializes in critical power solutions and custom offerings.

Flex's commitment to sustainability aligns with global efforts to combat climate change.

Upsides

Flex's acquisition of JetCool enhances its data center cooling solutions for AI servers.

Partnership with Musashi Energy boosts Flex's AI data center energy storage capabilities.

Flex's Zhuhai facility's AME Excellence Award highlights its world-class manufacturing standards.

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