Product Strategy
HangSalary not specified
Full Time
Mid-level (3 to 4 years)
Senior Manager, Product Manager - Customer Services & Strategy (US Card) at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, Credit CardsIndustries
Requirements
- At least 5 years of experience working in Product Management
- Currently has, or is in the process of obtaining, a Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), with expectation that the required degree will be obtained on or before the scheduled start date
- Or, a Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Responsibilities
- Demonstrate proficiency in Human Centered approach: Obsess about internal and external customer needs to reimagine and innovate product solutions
- Demonstrate proficiency in Business Focused approach: Deliver game-changing outcomes by focusing on leverage and execution excellence
- Demonstrate proficiency in Technology Driven approach: Leverage technology to deliver innovative and resilient solutions that enable both near term and long term value
- Demonstrate proficiency in Integrated Problem Solving: Identify and resolve complex problems to deliver outcomes while mitigating product risks
- Demonstrate proficiency in Transformational Leadership: Lead cross functional teams to solve customer problems and drive organizational alignment
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this position?
The minimum and maximum full-time annual salaries for this role in Chicago, IL start at $175,5 (exact range cut off in the description). This applies to candidates hired to perform work in specified locations.
Is this a remote position or does it require working in an office?
This information is not specified in the job description.
What are the basic qualifications for this role?
Candidates need at least 5 years of experience in Product Management and a Bachelor's or Master's degree in a quantitative field (such as Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or related), or an MBA with a quantitative concentration.
What does Capital One's Product Framework emphasize for this role?
The framework highlights five key areas: Human Centered (obsessing about customer needs), Business Focused (delivering outcomes through execution), Technology Driven (leveraging tech for innovative solutions), Integrated Problem Solving (resolving complex problems), and Transformational Leadership (leading cross-functional teams).
What experience makes a strong candidate for this position?
Preferred candidates have experience translating business strategy and analysis into consumer-facing digital products, along with the basic qualifications of 5+ years in Product Management and a quantitative degree.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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