Design Director
MetaLabSalary not specified
Full Time
Expert & Leadership (9+ years)
Senior Manager, Product Designer - Capital One Software at Capital One
New York, New York, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Fintech, SoftwareIndustries
Requirements
- Established product design expertise across interaction, visual, and service design
- Ability to leverage craft expertise, influence, and strategic thinking with understanding of customers and business
- Obsession with usability, customer empathy, and funnel optimization
- Experience optimizing key user flows to improve task completion and customer satisfaction
- Skills in building content-rich experiences that elevate discoverability through search and AI channels
- Deep content design expertise and user insights
- Strong knowledge of products, processes, customers, competitors, and market trends
- Ability to advocate for human-centered methodologies aligning customer needs and business goals using data, research, and design expertise
- Exceptional problem-solving skills, including owning approach (issue, impact, resolution), exploring alternatives, balancing priorities, and applying creativity
- Strong collaboration skills engaging partners across the organization
Responsibilities
- Join the Capital One Software Experience Design team supporting digital experiences and site team
- Partner with the Director of Product in discovery and delivery of compelling, best-in-class B2B digital experience
- Shape the website into a high-impact, performance-driven platform aligning with brand, sales, and growth objectives
- Co-create innovative solutions to complex problems and drive product strategy
- Contribute to a thriving team culture of high-performing designers
- Elevate quality and maturity of design practice by overseeing tools, platforms, frameworks, design systems, and developing artifacts (vision stories, journey maps, blueprints, high-fidelity designs, prototypes)
- Lead, mentor, and consult with others to advance design craft, mature the discipline, build culture, and enable efficient work
- Shape product direction and outcomes, drive alignment across product, tech, and business partners, ensuring user needs are central
- Actively manage the portfolio, pivoting, redirecting, broadening, and narrowing scope as needed
- Engage partner expertise and perspectives from across the organization
Skills
Product Design
UX Design
UI Design
User Research
Figma
User Flows
Funnel Optimization
B2B Design
Content Strategy
Search Optimization
AI Channels
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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