Senior Manager, Pre-Litigation Operations at EvenUp

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaS, Personal InjuryIndustries

Requirements

10+ years of experience in personal injury legal operations, case management, or insurance claims, with at least 3+ years in a leadership or supervisory role
Excel at managing teams in high-volume, fast-paced environments with strong attention to detail
Highly proficient with technology and comfortable working in an AI-forward environment, leveraging digital tools to drive efficiency, accuracy, and innovation in daily operations
Proactive leader who motivates and holds team accountable to high standards
Communicate clearly, professionally, and confidently with clients, team members, and firm leadership
Strong organizational, problem-solving, and process-improvement skills
Thrive in an on-site leadership role, maintaining a visible presence to guide and support the team

Responsibilities

Oversee the daily operations of the local office, ensuring a professional, efficient, and collaborative work environment
Lead, mentor, and develop a team of case managers to deliver exceptional accuracy, communication, and client service
Conduct regular team meetings and case reviews to ensure performance standards, adherence to process, and timely resolution of cases
Monitor workloads and case distribution to maintain balance and efficiency across the team
Serve as the primary point of contact between the local office and firm leadership, ensuring alignment on goals and priorities
Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines
Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes
Identify and implement process improvements to enhance operational speed, accuracy, and consistency
Uphold the firm’s quality standards in every aspect of documentation, communication, and client interaction
Support case managers in managing client communication, ensuring empathy, clarity, and responsiveness
Resolve escalated issues related to treatment, insurance communication, or liens
Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution
Partner closely with cross-functional teams in product, engineering, and data to help build and refine industry-leading tools and systems

Skills

Leadership

Team Management

Operations Management

Workflow Optimization

Case Management

Client Service

Performance Monitoring

Mentoring

AI Tools

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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