Senior Manager, Operations – Narita Airport at FedEx

Nara, Nara, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, AviationIndustries

Requirements

Experience in operational leadership, particularly in airport operations (ramp, gateway, customs clearance, linehaul)
Strong leadership skills to recruit, mentor, and inspire managers and staff
Knowledge of aviation, customs, and FedEx standards for compliance and risk management
Ability to develop and execute operational strategies aligned with global priorities
Proficiency in monitoring KPIs, using Quality Driven Management (QDM) principles, and driving continuous improvement
Budgeting and resource management expertise to optimize costs
Skills in stakeholder engagement with vendors, government agencies, and internal teams
Project management capabilities to lead initiatives on time and within budget

Responsibilities

Direct daily airport operations including ramp, gateway, customs clearance, and linehaul activities
Champion FedEx’s commitment to world-class service by ensuring operational reliability and exceeding customer expectations
Recruit, mentor, and inspire managers and staff; promote succession planning and high team performance
Foster a safe, supportive, and high-performance workplace culture; embed safety standards in daily operations
Ensure adherence to aviation, customs, and FedEx standards; support internal and external audits
Develop and execute operational strategies aligned with FedEx’s global priorities and growth objectives
Monitor KPIs, resolve escalated issues, and drive ongoing improvement using Quality Driven Management (QDM) principles
Prepare and manage departmental budgets; optimize costs and resource allocation
Build strong relationships with vendors, government agencies, and internal stakeholders
Lead department-wide initiatives and support local/regional projects, delivering results on time and within budget

Skills

Key technologies and capabilities for this role

Operations ManagementAirport OperationsLogisticsSupply ChainTeam LeadershipCustomer ServiceProcess Improvement

Questions & Answers

Common questions about this position

What benefits does FedEx offer its employees?

FedEx offers a total compensation and benefits package, opportunities for flexible work arrangements, and programs to support well-being.

Is this position remote or based at a specific location?

This information is not specified in the job description.

What are the key responsibilities for this role?

Key responsibilities include directing daily airport operations like ramp, gateway, customs clearance, and linehaul; championing customer service excellence; leading and developing teams; fostering workplace safety; ensuring compliance; and strategic planning.

What is the company culture like at FedEx?

FedEx fosters a diverse, equitable, and inclusive workforce with a focus on leveraging diverse talents, career mobility, team development, safety, and high-performance culture.

What makes a strong candidate for this position?

FedEx encourages candidates to apply even if their experience does not perfectly match all requirements, as they value diverse talents and may fit this or another opportunity.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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