Senior Manager, Internal Audit

Position Overview

• Location Type: Not specified
• Job Type: Not specified
• Salary: Not specified

Twilio is seeking a Senior Manager, Internal Audit to play a key role in assessing and improving the effectiveness of Twilio’s risk management, control, and governance processes. This role will lead SOX, Audit, and Advisory engagements, collaborate with cross-functional teams, and provide insights to strengthen internal controls and support business objectives, with a particular focus on operations. The successful candidate will help ensure compliance, identify areas for operational improvement, and support Twilio’s continued growth and integrity.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• CPA, CIA, or other relevant professional certification strongly preferred.
• 10+ years of progressive experience in internal audit, external audit, or risk management, with at least 3 years in a leadership or managerial capacity.
• Demonstrated experience in planning, executing, and reporting on complex audit projects across multiple business functions or regions.
• Experience working within multinational organizations or highly regulated industries is a plus.
• Strong knowledge of internal auditing standards, risk assessment practices, and internal control frameworks (e.g., COSO).
• Familiarity with ERP systems (e.g., SAP, Oracle) and general IT and business controls.
• Excellent written and verbal communication skills and strong report writing, presentation, and stakeholder engagement skills.

Responsibilities

• Lead and execute operational, financial, and compliance audits across Twilio’s business units.
• Identify key risks and evaluate the effectiveness of internal controls through risk-based audit planning and execution.
• Develop and maintain a robust audit pipeline, prioritizing high-impact areas and aligning with enterprise risk priorities.
• Conduct detailed assessments and interviews to understand business processes and identify control gaps or improvement opportunities.
• Collaborate cross-functionally with finance, compliance, legal, and engineering teams to ensure audit recommendations are implemented effectively.
• Prepare clear, concise audit reports and present findings to senior leadership and key stakeholders.
• Monitor and report on the status of corrective action plans and drive accountability for timely remediation.
• Stay current with regulatory developments and internal audit best practices to enhance audit methodologies and maintain compliance.

Desired Skills

• Ability to work independently and lead audit teams in a dynamic, fast-paced environment.
• Strong analytical thinking, attention to detail, and sound judgment in identifying and addressing risk areas.
• Proven ability to influence and drive process improvement.

Company Information

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.