Senior Manager, Direct to Consumer Communication and Engagement Platforms at Visa

Paris, Ile-de-France, France

Visa Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Fintech, TechnologyIndustries

Requirements

  • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
  • Preferred: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
  • Preferred: 6+ years in customer experience management within financial services, with proven expertise in website and/or app go-to-market support
  • Strong understanding of the payments, benefits, and/or rewards landscape
  • Excellent project management, stakeholder engagement, and communication skills
  • Great written and verbal communication abilities
  • Passion for customer experience, benefits, and rewards
  • Solid understanding of modern technologies (e.g., APIs, cloud solutions)
  • Curious, analytical problem-solver who thrives in complex, high-stakes environments with a bias for action
  • Strong leadership skills and the ability to inspire collaboration across geographies
  • Fluent in French and English
  • Comfortable navigating multi-stakeholder initiatives and driving change in fast-moving environments

Responsibilities

  • Develop long-term business objectives and comprehensive product roadmaps
  • Represent engagement platforms with clients and markets from ideation through launch
  • Oversee pricing, budgeting, and P&L management
  • Identify and address potential issues and risks related to implementations and platform enhancements
  • Partner with global and European teams to secure alignment in strategy
  • Ensure strong cross-functional collaboration with internal teams (product, marketing, sourcing, sales, legal) and external partners (major issuing banks in France, Belgium, and Luxembourg)
  • Engage directly with clients to present and refine roadmaps
  • Establish robust governance and risk management processes
  • Prioritize and deliver key initiatives with a fast, entrepreneurial approach

Skills

Key technologies and capabilities for this role

Product ManagementDirect-to-Consumer StrategyMulti-Channel EngagementCustomer JourneyProduct RoadmapsP&L ManagementPricing StrategyBudgetingCross-Functional CollaborationRisk ManagementMobile App Development

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is a hybrid position with an on-site location type, and the expectation of days in the office will be confirmed by your Hiring Manager.

What experience is required for this role?

Basic qualifications include 8+ years of relevant work experience with a Bachelor Degree, or at least 5 years with an Advanced Degree, or 2 years with a PhD. Preferred qualifications are 9+ years with a Bachelor Degree, 7+ years with an Advanced Degree, or 3+ years with a PhD, plus 6+ years in customer experience management within financial services with expertise in website and/or app go-to-market support.

What is the salary for this position?

This information is not specified in the job description.

What team will I be working with in this role?

You will be part of the Premium team managing Visa’s Premium Core Products and benefits for France, Belgium, and Luxembourg, leading a team of product managers.

What makes a strong candidate for this Senior Manager role?

Strong candidates will have extensive experience in financial services customer experience management, expertise in digital platforms like apps and websites, and the ability to lead teams, manage P&L, and drive cross-functional strategies in a fast-paced environment.

Visa

Global digital payment network provider

About Visa

Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.

San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.

Risks

CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.

Differentiation

Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).

Upsides

Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.

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