Senior Manager, Card Chargeback Dispute & Investigations at OKX

Budapest, Hungary

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Fintech, BlockchainIndustries

Requirements

Bachelor’s degree in Finance, Risk Management, Business, or related field
Minimum of 3+ years experience specifically in card dispute/chargeback operations, preferably within an issuing environment
Deep understanding of chargeback regulations, including dispute codes, representment strategies, liability determination, and fraud classifications
Experience handling cardholder disputes across multiple dispute types (fraud, goods/services not received, cancelled services, duplicate billing, etc.)
Ability to manage case escalation protocols and provide guidance on grey-area or borderline cases with strong investigative skills

Responsibilities

Manage and oversee the full dispute and chargeback investigation lifecycle for all card transactions, including fraud, authorization, processing errors, and service-related disputes
Ensure timely and accurate handling of all chargeback cases, adhering to applicable scheme rules, internal SLAs, and regulatory requirements
Analyze transactional data, user behavior, and supporting documentation to make well-supported decisions on case outcomes and representments
Maintain up-to-date knowledge of relevant card scheme rules and ensure adherence to dispute regulations, including required documentation, timeframes, and evidence standards
Collaborate with Risk Strategy, Product, Engineering, and Customer Support to enhance processes and reduce dispute volumes through better fraud controls and user experience improvements
Handle complex, high-risk, or escalated cases, including potential collusion, first-party fraud, synthetic identities, and crypto-related anomaly patterns
Monitor and report on key metrics such as dispute volumes, win/loss rates, financial exposure, and root-cause trends, providing insights and recommendations to senior leadership
Continuously improve workflows and internal procedures to drive efficiency, accuracy, and compliance in the dispute management process

Skills

Chargeback Management

Dispute Investigations

Fraud Detection

Card Scheme Compliance

Regulatory Compliance

Risk Operations

Transaction Monitoring

Financial Crime Prevention

OKX

Cryptocurrency exchange and DeFi services

About OKX

OKX is a leading cryptocurrency exchange that serves over 50 million users globally with a diverse suite of crypto trading and earning services. Dedication to leveraging blockchain technology to offer services like spot, margin, and derivatives markets, along with DeFi portfolio management and NFT marketplace access, underscores their commitment to enabling decentralized financial access. The company fosters a culture that values financial innovation and leadership in the digital finance sphere.

Singapore, SingaporeHeadquarters

2017Year Founded

$856.3MTotal Funding

PE_GROWTHCompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Risks

Fraudulent plugins in Firefox Store could harm OKX's reputation and user trust.

Investment in Sui-based Haedal exposes OKX to Sui blockchain risks.

Rapid feature expansion may lead to system vulnerabilities affecting user experience.

Differentiation

OKX offers over 350 tokens and 100+ local currencies for trading.

Monthly Proof of Reserve releases enhance OKX's transparency and user trust.

OKX Wallet provides seamless access to Web3, DeFi, and NFT ecosystems.

Upsides

Collaboration with Arbitrum enhances OKX Wallet's user engagement and developer resources.

Launch of Ordinals Platform taps into the growing digital collectibles market.

Investment in Haedal expands OKX's portfolio in liquid staking protocols.

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