Senior AI Product Manager
hive.coSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Senior Manager: AI Product Manager: Velocity Black (Remote - Eligible) at Capital One
New York, New York, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Financial Services, HospitalityIndustries
Requirements
- Proficiency in defining clear and actionable problem statements to help teams deliver results, with comprehensive understanding of iterative software delivery and thin-slice MVP grooming
- Ability to leverage customer insights to influence priorities and roadmap feature development, advocating for and driving alignment between stakeholders in developing acceptance criteria
- Obsession over UX/UI patterns to create world-class, omni-channel experiences
- Ownership and prioritization of the near-term product roadmap to deliver business outcomes, identifying points of leverage in complex problems, and utilizing data to define success metrics
- Balanced judgment in decisions about risks of actions taken and not taken, innovating on ways to iterate faster in a well-managed way
- Understanding and leveraging of technology and end-state architecture vision to partner with technology teams on design decisions for white space technical problems
- Ability to share business strategy and roadmap with Tech partners, lead and facilitate agile ceremonies alongside Tech Leads
- Delivery of value through creating reusable, extensible, and resilient capabilities, proactively identifying opportunities when key metrics on sales, service, and customer engagement are not performing
- Development and communication of a 6-month vision to senior stakeholders and partner teams with transparency on risks and impediments
- Proactive building of relationships outside immediate team for horizontal influence, contribution to team culture and recruiting, leading activities to attract/retain top talent, and mentoring junior product associates
- Passion for hospitality and customer experience
Responsibilities
- Collaborate with internal stakeholders (operations, sales, engineering, leadership) and external partners to grow and enhance Velocity Black’s luxury concierge offering, creating a premium experience exceeding customer expectations
- Dream up and deliver new luxury concierge features and experiences in partnership with business partners
- Optimize in-market products through rapid testing while obsessing over the customer experience
- Think strategically to prioritize the roadmap in a way that balances business needs
- Coordinate between stakeholders, engineering, and leadership to build a world-class product, working on customer-facing and internal products
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote-friendly?
Yes, the position is remote-eligible.
What is the salary range for this role?
This information is not specified in the job description.
What key skills are required for this AI Product Manager role?
The role requires human-centered skills like defining problem statements, leveraging customer insights, and obsessing over UX/UI; business-focused skills such as owning the product roadmap and defining success metrics; technology-driven abilities including leveraging architecture vision and leading agile ceremonies; and transformational leadership to develop and communicate strategies.
What is the company culture like at Velocity Black by Capital One?
The culture emphasizes reimagining the status quo, driving innovative customer experiences through technology, passion for hospitality and customer experience, and harnessing AI with human expertise for world-class omni-channel experiences.
What makes a strong candidate for this position?
A strong candidate is passionate about hospitality and customer experience, proficient in human-centered design, business prioritization, technology partnership, and transformational leadership, with the ability to coordinate stakeholders, engineering, and leadership.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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