Senior Managed Services Analyst at IQVIA

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Any Bachelor’s degree (B.E, B.Tech, BCA, B.Sc) OR Diploma holder or equivalent
7-8 years of work experience in a technical support environment
Knowledge on MDM Reltio or other MDM technologies
Good SQL/PLSQL, Unix knowledge and basic Java scripting knowledge
Good Database/ETL knowledge
Knowledge on ITIL process and ticketing system/tools
Strong analytical and problem-solving ability
Proactive with a zeal to learn and inquisitive attitude
Adherence to processes and defined service levels
Flexible to learn and move around technologies
Ability to effectively influence and communicate within the team and cross-functionally
Ability to perform data & application management in a fast-paced environment
Ability to establish and maintain effective working relationships with team, managers, and clients
Ability to work independently on issues and handle client/on-shore calls
Good verbal/written communication skills

Responsibilities

Willingness to work in shifts (24x7) including weekends and public holidays; flexibility and availability on phone/email for off-business hours support
Ensure all deliverables are in accordance with SOPs and work instructions, meeting quality and timeline metrics
Demonstrate highest standards of accountability through effective communication, reporting, and timely handling/escalation of technical and functional issues
Establish and maintain effective project/stakeholder communication
Anticipate and identify delivery delays or errors; advise customers/stakeholders of progress and actions
Ensure all Service Level Agreements are honored to required quality and support standards
Analyze performance of team activities and documented resolutions; identify problem areas, devise and deliver solutions to enhance service quality and prevent re-occurrence
Identify areas for improvement and automation in the process
Share daily/weekly reports with team and stakeholders
Jobs monitoring, data analysis and validation, ticket resolution on service requests & incidents/issues, user management, and RCA of issues; escalate to relevant team for resolution

Skills

SQL

PLSQL

Unix

Java scripting

MDM

Reltio

ETL

Database

ITIL

ticketing system

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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