Senior Machine Learning Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Not specified)

Replicant is a leading Contact Center Automation company focused on transforming customer service through AI. We help companies automate common customer service calls while empowering agents to handle complex issues, utilizing a 24/7 AI platform across voice, messaging, and other digital channels. We are pioneers in leveraging Large Language Models (LLMs) to revolutionize customer service. We’ve experienced significant growth, increasing revenue by 4x and being named a top enterprise AI company. We currently serve Fortune 500 customers and process millions of AI calls monthly.

Responsibilities

• Leading the exploration and application of Large Language Models and Generative AI.
• Translating the latest research into high-performing systems and models for enhancing user experiences.
• Setting the team's strategic direction, fostering innovation and professional growth.
• Actively engaging in all aspects of development, from ideation to deployment.
• Collaborating with various teams and product managers to develop and implement ML-based solutions.
• Ensuring performance optimization and alignment with broader business goals.

Requirements

• 5+ years of software development experience in ML infra, ML tooling, or products with ML usage.
• Preferred experience with the ML ecosystem (e.g., Python, PyTorch, Faiss, Elasticsearch).
• Excellent communication skills and a vivid imagination.
• Passion about engineering and team culture.
• Ability to tackle ambiguous technical problems and develop impactful solutions.
• Independent thinking and problem-solving skills.
• Interest in exploring the nuance and aesthetic of conversations.

Application Instructions

• (Not specified)

Company Information

• Company: Replicant
• Industry: Contact Center Automation, AI
• Website: (Not specified)
• Note: #LI-Remote - Indicates a remote-friendly position.