Senior IT Endpoint Engineer

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the IT Team

The Internal Tools team is made up of 3 groups -- IT Infrastructure & Operations, Business Applications, and Technical Program Management & Procurement. Together, we deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support, and retirement.

About the Role

The IT Endpoint Engineering team at Thumbtack builds a trusted, secure, and engaging technology experience for Thumbtackers. We are looking for an experienced Senior IT Endpoint Engineer to help harden and scale our client security and compliance practices, and manage our global Mac, ChromeOS, Windows, and Linux environment.

Responsibilities

• Responsible for creating software packages, deployment, patch management, and encryption in our global Mac, ChromeOS, Windows, and Linux environment.
• Work with the IT Support teams to identify pain points and issues in the environment and then implement solutions to increase productivity for IT staff and end users.
• Ongoing work with the Information Security team to identify and mitigate risks and threats to our fleet, as well as keep us up to date on security standards and practices.
• Support & review technical documentation of ongoing processes.
• Collaborate and work with cross-functional teams to drive automation and efficiency.
• Oversee inventory, purchasing, asset management, relationships with vendors and 3rd party providers.
• Participate in interviewing, training and mentoring team members while working cross-functionally to represent the team across all groups and organization levels.

Requirements

• 3-5 years of experience working in an IT organization managing and deploying Mac, ChromeOS, Windows, and Linux machines.
• Proven track record and experience with enterprise management solutions for Mac (MDM, EDR, Platform SSO).
• Expert in macOS and iOS/Android.
• Proven scripting skills to automate the pain away (shell, python or swift).
• Experience managing hundreds of Macs at a public company and an expert with the tools used.
• Strong knowledge of desktop security (anti-virus/encryption/vpn/patching/2-factor authentication).
• Excellent analytical/problem-solving skills; ability to make thoughtful proposals, provide alternatives, perform root cause analysis and demonstrate results through testing & metrics.

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Company Information

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

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