Senior Functional Analyst - Audio Visual at Sysco

Concord, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, DistributionIndustries

Requirements

Bachelor’s Degree in Computer Science or equivalent for the specific role responsibilities
5-8 years of experience in configuration of software packages (application development is a nice to have, not required)
Expert knowledge of Cisco Call Manager, Webex, Microsoft Teams, Crestron, and AV-over-IP technologies
Strong understanding of AV networking, signal flow, and integration with IT infrastructure
Experience with global AV deployments and standardization
Relevant certifications (e.g., CTS, Crestron, Cisco, Microsoft) are a plus
Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
Ability to excel in a fast-paced agile environment, adapt to shifting urgencies, manage multiple priorities, and meet deadlines
Excellent communication skills to effectively manage key business stakeholder relationships, and where required – customer and supplier partnerships/relationships
Highly proficient in teamwork and collaboration skills
Strong knowledge of continuous integration / continuous delivery practices

Responsibilities

Oversee the operation, maintenance, and lifecycle management of all AV equipment and systems, including conference rooms, auditoriums, and collaboration spaces
Provide expert-level support for platforms including Cisco Call Manager, Webex, Microsoft Teams, Crestron, and other enterprise AV solutions
Provide Tier 3 support for AV issues, including diagnostics, root cause analysis, and resolution
Evaluate emerging AV technologies and recommend scalable solutions
Develop and implement global AV standards and best practices across all locations
Lead AV-related projects including new installations, upgrades, and integrations
Collaborate with internal stakeholders and external vendors to ensure successful delivery
Maintain detailed documentation of AV systems, configurations, and procedures
Provide regular reports on system performance, incidents, and improvement opportunities
Review required documentation to communicate information to deployment, maintenance, service, and business teams
Actively suggest solutions to drive down technical debt
Provide mentorship to junior FAs and BAs through Community of Practice and other informal forums
Lead functional analysis for the domain related to Mergers & Acquisitions & Foldouts
Lead SME around product(s) function and work with Product Owner and Business Partners to refine requirements/functionality
Collaborate with Product/Platform Owner, Business Partners, Product Team, and Cross Functional Teams to deliver timely and with quality as per the specific need of stories
Support user stories focused on configuring package software or performing other highly technical tasks for the agile team

Skills

Key technologies and capabilities for this role

CrestronCisco CallManagerWebexMicrosoft TeamsAV SystemsConferencing PlatformsRoot Cause AnalysisTier 3 SupportAgile MethodologyProject Management

Questions & Answers

Common questions about this position

What is the compensation for this Senior Functional Analyst role?

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What skills and experience are required for this position?

A Bachelor’s Degree in Computer Science or equivalent is required, along with 5-8 years of experience in configuration of software packages. Strong knowledge of continuous integration/continuous delivery practices and expertise in AV platforms like Cisco Call Manager, Webex, Microsoft Teams, and Crestron are essential.

What is the company culture or team environment like?

The role involves collaboration with Product/Platform Owner, Business Partners, Product Team, and Cross Functional Teams to deliver timely and quality work. It includes providing mentorship to junior FAs and BAs through Community of Practice and leading functional analysis.

What makes a strong candidate for this Senior Functional Analyst role?

Candidates with 5-8 years of experience in software package configuration, deep expertise in AV technologies like Cisco Call Manager, Webex, Microsoft Teams, and Crestron, plus a strategic mindset for global standards and project leadership stand out.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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