Senior Field Service Technician at Xylem

Madison, Wisconsin, United States

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$46,200 – $73,900Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, Water TreatmentIndustries

Requirements

HS diploma or equivalent
2-5 years technical experience, including industrial or commercial process water experience
Experience with Microsoft Office Suite, including smart device utilization
Ability to work in a high customer-facing position
Ability to identify and remedy potential safety concerns
Ability to pass a background check, drug screen, and DOT physicals
Valid driver’s license with a clean driving record
50% or more daily travel

Responsibilities

Install, service, and maintain Xylem’s water purification equipment
Utilize a company service vehicle to travel to customer sites
Provide equipment-specific training (willingness to train is encouraged)
Identify and remedy potential safety concerns
Work in a high customer-facing position
Participate in a compensated on-call rotation with occasional afternoons/weekends

Skills

Key technologies and capabilities for this role

Water Purification EquipmentEquipment InstallationEquipment ServiceEquipment MaintenanceMicrosoft Office SuiteSmart Device UtilizationIndustrial Process WaterCommercial Process WaterCustomer ServiceSafety Compliance

Questions & Answers

Common questions about this position

What is the salary range for the Senior Field Service Technician position?

The salary range is $46,200.00 - $73,900.00, with actual starting salary based on skills, experience, location, and market conditions.

Is this position remote or onsite?

This is an onsite position involving travel to customer sites in the surrounding area using a company service vehicle, with 50% or more daily travel and reporting to the Madison, WI branch.

What skills and experience are required for this role?

Requirements include 2-5 years of technical experience in industrial or commercial process water, experience with Microsoft Office Suite including smart devices, a valid driver’s license with clean record, and ability to pass background check, drug screen, and DOT physicals.

What benefits does Xylem offer?

Benefits include health, dental, and vision insurance available on the first day of employment, generous retirement saving plan, PTO package and paid holidays, career progression plans, and company wellness, rewards, recognition, and employee discount programs.

What makes a strong candidate for this position?

Strong candidates have 2-5 years of technical experience in industrial or commercial process water, customer-facing skills, ability to identify safety concerns, and meet legal and driving requirements including passing background checks and DOT physicals.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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