Licensing requirements as required by State/Federal Agencies or ability to obtain
Notary Public license requirements as required by State
Customer service skills with experience engaging with diverse homebuyer demographics
Ability to multi-task and handle fast-paced and demanding work environment
Effective follow up skills and attention to detail
Ability to adjust well to change
Ability to collaborate effectively across dispersed teams in multiple locations
Effective communication skills, both verbal and written
Ability to prioritize conflicting demands & meet department needs with available resources
Proficiency in Microsoft Office Suite required (Experience with OneNote and SoftPro is a plus)
Demonstrates effective collaboration skills to promote teamwork and communication among various departments and stakeholders
Shows expertise, proficiency, and comprehensive understanding of title and escrow processes
Demonstrates proactive initiative and self-motivation to drive tasks and projects forward independently
Exhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize
Physical ability to exert minimal force of 25 pounds to carry, lift, push, pull and otherwise move objects (on occasions, up to 50 pounds)
Responsibilities
Handle all aspects of the settlement transactions including preparation and approval of Settlement Statements, preparation and coordination of deeds, verify accuracy of loan documents, insurance documentation, seller statements, and contract or sales agreement
Obtain signatures for closing transactions, explain all documents executed as needed, and facilitate questions/answers between parties to the transaction
Follow Escrow Accounting Business Practice Guidelines which includes but is not limited to collection and disbursement of funds while complying with required State and Federal Good Funds statutes
Review escrow quality assurance reports and resolve any outstanding issues to ensure compliance with required business policy
Ensure timely and accurate flow of information and documentation from settlement team to Recording and Accounting departments
Provide mentorship and guidance to junior staff
Manage a higher volume of closings compared to Escrow Officers, ensuring efficiency and accuracy in processing transactions