[Remote] Senior Enterprise Customer Success Manager at Signifyd

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, SaaSIndustries

Requirements

Candidates must possess at least 5 years of Customer Success Management or Account Management experience with Enterprise accounts. Proficiency in Salesforce, JIRA, Excel, and G-Suite is required, and experience with BI tools like Looker is a plus. The role requires the ability to travel when necessary and occasionally work on Fridays to support the Customer Success team's 4-day workweek by handling escalated customer issues. A proven track record of managing complex projects, an analytical and metrics-driven workstyle, and the ability to analyze complex situations, develop action plans, and lead teams are essential. Strong communication, presentation, creative, driven, resourceful, detail-oriented, and organized skills are necessary, along with the ability to thrive as a self-starter in a fast-paced, deadline-oriented environment. A passion for e-commerce and new technology is important, and a background in e-commerce, payments, fraud, or data science is preferred.

Responsibilities

The Senior Enterprise Customer Success Manager is responsible for overseeing the customer lifecycle to drive adoption, satisfaction, and retention for a portfolio of large enterprise clients. This role involves project managing customer onboarding, coordinating internal and external activities for successful deployment, and working cross-functionally to orchestrate service infrastructure around client needs. Key duties include identifying and closing renewals and expansion opportunities, managing commercial activities, understanding customer pain points and goals to identify how Signifyd can partner, and advising on best practices for product usage. The CSM will develop collateral, conduct regular business reviews with client executive teams, ensure swift resolution of account issues, provide executive oversight and client communication, and work with Marketing to convert successful customers into advocates. They will also embody Signifyd values and serve as a role model for team members.

Skills

Customer Success Management

Account Management

Client Retention

Onboarding

Cross-functional Collaboration

Business Reviews

Contract Management

Adoption Strategy

Client Relationship Management

Signifyd

Fraud protection for online retailers

About Signifyd

Signifyd specializes in fraud protection for online retailers, helping them detect and prevent fraudulent activities. The company provides a platform that uses machine learning and artificial intelligence to analyze transactions in real-time, identifying potential fraud. This service allows retailers to reduce chargebacks and approve more legitimate orders, ultimately increasing their revenue. Signifyd differentiates itself by offering a financial guarantee on approved transactions, meaning they will cover costs if a transaction they approve is later found to be fraudulent. This added security builds trust with clients. Operating globally, Signifyd ensures transparency with real-time data on system performance, allowing retailers to focus on their core business without the constant worry of fraud.

Palo Alto, CaliforniaHeadquarters

2011Year Founded

$399.8MTotal Funding

SERIES_ECompany Stage

Cybersecurity, AI & Machine LearningIndustries

501-1,000Employees