Senior Engineer - OSS/BSS Support at Skylo Technologies

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Satellite Communications, IoTIndustries

Requirements

5–8 years of experience in OSS/BSS support or telecom system operations
Strong knowledge of telecom billing, mediation, rating, charging, and provisioning workflows
Hands-on experience with platforms such as Amdocs, Oracle BRM, Ericsson BSCS, NetCracker, or CSG
Proficiency in SQL and database troubleshooting (Oracle, Postgres, MySQL)
Familiarity with scripting (Shell, Python, or Perl) for automation and data analysis
Strong troubleshooting skills in large-scale, high-volume environments
Experience with ticketing tools (Jira, ServiceNow) and ITIL processes (incident, problem, change management)

Responsibilities

Provide L2/L3 support for OSS/BSS applications including billing, CRM, mediation, and OSS
Investigate, diagnose, and resolve production issues in a timely manner, including CDR/EDR processing and charging errors
Perform root cause analysis and implement preventive measures to reduce recurrence
Escalate complex issues to engineering teams with clear technical documentation
Monitor OSS/BSS applications to ensure availability, performance, and SLA compliance
Manage incident response, ticket resolution, and on-call support for critical systems
Automate health checks, monitoring, and reporting for billing and provisioning systems
Participate in release management and production deployments
Work closely with product, finance, and business teams to resolve billing or provisioning discrepancies
Partner with QA and engineering teams to validate fixes and new releases
Document troubleshooting procedures, FAQs, and runbooks for support teams
Act as a subject matter expert (SME) for OSS/BSS platforms, mentoring junior support engineers
Ensure system operations comply with regulatory and security requirements (TRAI, FCC, GDPR, PCI, SOC2, etc.)
Support revenue assurance and reconciliation activities to ensure billing accuracy
Provide data and logs for financial audits and compliance reviews

Skills

Key technologies and capabilities for this role

OSSBSSbillingCRMmediationprovisioningchargingCDREDRL2 supportL3 supportroot cause analysistroubleshootingtelecom

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is located at Bangalore, India and requires being onsite at least 3 days a week in the office.

What skills are required for the Senior Engineer - OSS/BSS Support role?

The position requires strong problem-solving skills, deep telecom domain knowledge, and expertise in OSS/BSS systems including billing, CRM, mediation, provisioning, and charging. Experience with L2/L3 support, root cause analysis, monitoring, incident response, and automation is essential.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the work environment look like at Skylo?

The role involves close collaboration with engineering, QA, operations, product, finance, and business teams, acting as a subject matter expert, and mentoring junior engineers in an onsite office environment in Bangalore.

What makes a strong candidate for this OSS/BSS Support Engineer role?

Strong candidates will have deep telecom domain knowledge, proven L2/L3 support experience in OSS/BSS systems like billing and CRM, excellent problem-solving and root cause analysis skills, and the ability to collaborate across teams while documenting procedures.

Skylo Technologies

Satellite-based connectivity for remote communication

About Skylo Technologies

Skylo Technologies provides satellite-based connectivity solutions that enhance communication for existing devices in remote locations. By partnering with established satellite providers, Skylo extends coverage without the need to build its own satellites, allowing for a more cost-effective service. This is particularly beneficial for industries like energy, logistics, and healthcare, where operations often occur in isolated areas. Skylo's services include two-way GPS and messaging, which are crucial for monitoring the electrical grid, ensuring the safety of remote workers, and facilitating critical deliveries such as vaccines. The company charges customers based on coverage needs, number of connected devices, and data usage, aiming to provide affordable communication solutions for businesses and individuals.

Mountain View, CaliforniaHeadquarters

2017Year Founded

$148.8MTotal Funding

LATE_VCCompany Stage

Energy, Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Stock Options

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Flexible Work Hours

Risks

Increased competition from companies like HMD Global may impact Skylo's market share.

Integration challenges with partners like Cubic Telecom could affect service quality.

Limited extension of partnerships, like with Google, may restrict market reach.

Differentiation

Skylo leverages existing satellite infrastructure, reducing costs and speeding up service deployment.

The company offers seamless roaming between terrestrial and satellite networks, enhancing connectivity.

Skylo's focus on remote communication supports industries like energy, logistics, and healthcare.

Upsides

Growing interest in satellite IoT solutions boosts Skylo's market potential.

Partnerships with major companies like Google expand Skylo's consumer device integration.

Skylo's strategic regulatory focus aids in navigating complex global markets.

Land your dream remote job 3x faster with AI

Try Jobo Free