Senior Engineer, Observability at AHEAD

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Computing, IT ServicesIndustries

Requirements

BS/BA Degree in Computer Science or equivalent industry experience
Recognized subject matter expert in Observability subject matter areas
3+ years administrating an enterprise environment (inferred from truncated description)
Recognized subject matter expert in professional discipline
Deep expertise across multiple automation/tooling technologies
Able to support the deployment of moderately complex solutions

Responsibilities

Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments
Document processes and standard operating procedures across the managed services team
Support P1 Platform outages and lead troubleshooting/problem solving, as needed
Provide third-level support and troubleshooting assistance
Automate processes and standard operating procedures across the managed services team (involving a variety of technological stacks)
Engage effectively with customers, vendors, and other team members
Obtain and/or maintain technical skills required to meet the obligations of our customers
Document operational processes/procedures to optimize support and management of systems
Provide proactive solutions and optimizations with our platform
Provide emergency after-hours support as part of a scheduled on-call rotation
Provide periodic after-hours support for scheduled maintenance activities
Provide guidance to other team members on proper implementation of solutions
Contribute to development of innovative and high impact solutions for complex challenges
Communicate with internal customers and relevant stakeholders
Communicate with external customers and stakeholders
Lead discussions with vendors around new functionality and product needs
Provide measurable input into new products, processes, standards, and/or plans
Take a consultative approach with internal and external stakeholders

Skills

Observability

Monitoring Platforms

Cloud Infrastructure

Automation

Analytics

Software Delivery

Integrations

Tooling Architecture

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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