Senior Employment Counsel

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, BiotechnologyIndustries

Requirements

Candidates should have at least 10 years of relevant experience as an attorney, with experience in both law firms and in-house legal departments. Extensive experience in employment law, including litigation management, is required, along with strong knowledge of U.S., Ireland, UK, and Australia employment laws and regulations. Experience in developing and implementing employment policies, programs, compliance initiatives, and training is also necessary. The ideal candidate will possess the ability to multitask, handle various legal issues simultaneously, thrive in a fast-paced environment, demonstrate attention to detail, strong organizational skills, passion for corporate initiatives, versatility, confidence, a high level of initiative, flexibility, and adaptability.

Responsibilities

The Senior Employment Counsel will provide global counseling and subject matter expertise on a broad range of labor and employment issues across multiple jurisdictions, including employee policies, performance management, terminations, immigration, wage and hour compliance, employee relations, conflicts of interest and ethics, executive compensation, and equity matters. Responsibilities include advising on compensation-related matters, managing the resolution of internal investigations, administrative claims, and litigation, staying current on employment laws and regulations, drafting and reviewing legal documents, developing and maintaining employment policies, and delivering training to employees and HR teams. The role also involves providing advice on privacy and data protection involving employees and job applicants, and assessing legal risks for strategic initiatives impacting the global workforce.

Skills

Employment Law

Labor Law

HR Compliance

Litigation

Investigations

Immigration Law

Wage and Hour Compliance

Executive Compensation

Equity Matters

Pay Transparency Laws

Stock Administration

Privacy Law

Global Counseling

Employee Policies

Performance Management

Terminations

Employee Relations

Conflicts of Interest

Ethics

Job Architecture

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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