Senior Employment Counsel at Intercom

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Employment LawLabor LawHR ComplianceLitigationInvestigationsImmigration LawWage and Hour ComplianceExecutive CompensationEquity MattersPay Transparency LawsStock AdministrationPrivacy LawGlobal CounselingEmployee PoliciesPerformance ManagementTerminationsEmployee RelationsConflicts of InterestEthicsJob Architecture

Questions & Answers

Common questions about this position

Is this position remote or does it require being in the office?

The position is based in San Francisco, California or Chicago, Illinois.

What salary or compensation is offered for this Senior Employment Counsel role?

This information is not specified in the job description.

What key skills or expertise are required for this role?

The role requires expertise in global labor and employment law across U.S., U.K., Ireland, and Australia, including employee policies, performance management, terminations, immigration, wage and hour compliance, compensation matters, investigations, and litigation.

What is the company culture like at Intercom?

Intercom is driven by core values, pushing boundaries, building with speed and intensity, and consistently delivering incredible value to customers.

What makes a strong candidate for this Senior Employment Counsel position?

A strong candidate will have deep expertise in global employment law, experience advising on compensation and equity programs, managing investigations and litigation, and partnering with HR teams on policies and compliance.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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