Senior Employment Counsel at Intercom

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ServiceIndustries

Requirements

10+ years relevant experience as an attorney with a law firm and in-house legal department
Extensive experience in employment law, including litigation management
Strong knowledge and understanding of U.S., Ireland, UK and Australia employment laws and regulations
Experience in developing and implementing employment policies, programs, compliance initiatives and training
Ability to multi-task, handling a variety of legal issues simultaneously and thrive in a fast-paced environment
Attention to detail, strong organizational skills, sense of passion to support Intercom’s corporate initiatives, versatility and confidence to take on challenges
High level of initiative, flexibility, and adaptability to meet a variety of challenges and priorities
Excellent interpersonal skills (inferred from truncated description)

Responsibilities

Provide global counseling and subject matter expertise on a broad range of labor and employment issues across multiple jurisdictions (primarily U.S., U.K., Ireland and Australia), including employee policies, performance management, terminations, immigration, wage and hour compliance, employee relations, conflicts of interests and ethics, executive compensation and equity matters
Advise on compensation-related matters, including compensation design proposals, commission plans, compliance with pay transparency laws, wage and hour issues, and leveling and job architecture matters
Work closely with the Stock Administration, Compensation and Benefits teams to support equity, compensation and benefits programs
Manage the resolution of internal ethics and employee relations investigations, administrative claims and litigation matters
Stay current on changes to employment laws and regulations, conduct research and provide guidance on potential impacts to the organization
Draft, review and help negotiate employment offer letters and contracts, templates, separation agreements, bonus and commission plans and other legal documents related to employment
Develop, update and maintain employment policies, handbooks, guidelines, programs and processes that align with legal requirements and best practices, in collaboration with other business stakeholders
Develop and deliver training to employees, managers and HR teams on ethics, compliance, investigations and best practices
Provide advice and guidance on privacy and data protection involving employees and job applicants
Assess legal risks and advise strategic and programmatic initiatives that impact on the global workforce to enable business agility

Skills

Employment Law

Labor Law

Immigration

Wage and Hour Compliance

Employee Relations

Performance Management

Terminations

Executive Compensation

Equity Matters

Pay Transparency

Commission Plans

Global Compliance

HR Policies

Conflicts of Interest

Ethics

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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