Senior Director, Services (EMEA & APAC) - Delft at Emburse

Delft, South Holland, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Travel and Expense, SaaSIndustries

Requirements

15+ years of experience in B2B software (preferably SaaS), with a proven track record leading Professional Services, Customer Success, and/or Managed Services organizations
Strong domain expertise supporting the Office of the CFO in areas such as expense management, travel technologies, and payments
Demonstrated success scaling services and success motions across SMB, mid-market, and enterprise accounts
Solid financial acumen with experience managing P&L, revenue growth, and margin optimization
Proven ability to collaborate with partners and channel ecosystems to deliver services and drive joint growth opportunities
Exceptional leadership, communication, and cross-functional collaboration skills in a global, matrixed environment

Responsibilities

Define and execute the regional services strategy to deliver world-class customer experiences with measurable business impact
Build, lead, and mentor a high-performing multi-country team across Professional Services, Managed Services, and Customer Success
Manage the Professional Services P&L, driving revenue growth, delivery efficiency, and margin improvement
Expand and optimize Managed Services offerings to deliver recurring value and annuity revenue streams
Ensure implementation excellence, delivery quality, and scalable methodologies across markets and customer segments
Collaborate with global product, sales, and finance leaders to align services strategy with corporate objectives
Partner with system integrators and channel alliances to expand delivery capacity, pursue new growth opportunities, and co-sell implementation packages
Drive operational excellence through the implementation of playbooks, metrics, and platforms such as Salesforce and Gainsight

Skills

P&L Management

Professional Services

Managed Services

Customer Success

Strategic Planning

Team Leadership

Revenue Growth

Implementation Excellence

Margin Improvement

Cross-functional Collaboration

Emburse

Automates accounts payable and expense management

About Emburse

Emburse automates accounts payable processes and expense management for businesses. Its software solutions help organizations manage invoices and expenses more efficiently by providing tools for invoice capture, approval routing, and faster payments. This automation reduces the need for additional staff in accounts payable and helps prevent cash flow issues. Emburse differentiates itself from competitors by offering personalized support and seamless integration with various technology solutions and travel providers, ensuring smooth data flow. The company's goal is to simplify financial workflows, allowing businesses to save time and money while improving spend visibility and control.

Los Angeles, CaliforniaHeadquarters

2015Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote Work Options

Risks

Legal issues with a former employee could harm Emburse's reputation and finances.

Emerging fintech startups pose competitive threats with lower-cost solutions.

Economic uncertainties may affect the adoption of travel and expense management tools.

Differentiation

Emburse offers AI-powered solutions for expense management and accounts payable automation.

The company provides integrated travel and expense management with tools like Emburse Book.

Emburse's SaaS model allows seamless integration with hundreds of technology solutions.

Upsides

Growing demand for AI-powered financial solutions boosts Emburse's market potential.

Partnership with Finexio enhances Emburse's digital ecosystem and service offerings.

Recognition in IDC MarketScapes highlights Emburse's leadership in AP automation.

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