ServiceNow

Senior Director, Risk Managment

Santa Clara, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, BiotechnologyIndustries

Requirements

Candidates should have at least 12 years of experience in risk management, with a minimum of 5 years in a senior leadership role within the technology or SaaS sector. A deep understanding of technology-driven risks, including AI, cloud security, and platform reliability, is essential. Strong knowledge of risk and compliance frameworks such as NIST, COSO, ISO, SOC, and GDPR is required. The role also necessitates executive presence, the ability to communicate complex risks to senior stakeholders, and a proven track record of leading cross-functional governance committees and driving cultural change. Experience with integrating AI into work processes or decision-making is also a qualification. A Bachelor's degree is required.

Responsibilities

The Senior Director of Enterprise Risk Management will lead the design, implementation, and improvement of the global ERM framework, advising the C-Suite and Board on emerging risks and key indicators. They will partner with various teams to identify, assess, and mitigate risks related to cybersecurity, AI governance, data privacy, SaaS infrastructure, and third-party integrations, serving as Chair of the Governance, Risk and Compliance Operating Committee. The role involves aligning risk strategies with business objectives, delivering scenario planning, ensuring compliance with regulations like SOX, GDPR, and ISO 27001, and collaborating across departments to evaluate operational, financial, and third-party risks. Responsibilities also include preparing and presenting risk assessments to the Audit Committee and executive team, overseeing incident response planning, business continuity, and disaster recovery frameworks, and developing processes for vendor risk assessment and monitoring.

Skills

Enterprise Risk Management (ERM)
Risk Strategy
Operational Risk
Strategic Risk
Technology Risk
Regulatory Risk
Third-Party Risk
Cybersecurity
AI Governance
Data Privacy
SaaS Infrastructure
Risk Assessment
Risk Mitigation
Governance
Risk and Compliance
Audit
Business Alignment
Global Expansion

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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