Head of Enterprise
Common RoomFull Time
Senior (5 to 8 years)
Candidates should have at least 12 years of experience in risk management, with a minimum of 5 years in a senior leadership role within the technology or SaaS sector. A deep understanding of technology-driven risks, including AI, cloud security, and platform reliability, is essential. Strong knowledge of risk and compliance frameworks such as NIST, COSO, ISO, SOC, and GDPR is required. The role also necessitates executive presence, the ability to communicate complex risks to senior stakeholders, and a proven track record of leading cross-functional governance committees and driving cultural change. Experience with integrating AI into work processes or decision-making is also a qualification. A Bachelor's degree is required.
The Senior Director of Enterprise Risk Management will lead the design, implementation, and improvement of the global ERM framework, advising the C-Suite and Board on emerging risks and key indicators. They will partner with various teams to identify, assess, and mitigate risks related to cybersecurity, AI governance, data privacy, SaaS infrastructure, and third-party integrations, serving as Chair of the Governance, Risk and Compliance Operating Committee. The role involves aligning risk strategies with business objectives, delivering scenario planning, ensuring compliance with regulations like SOX, GDPR, and ISO 27001, and collaborating across departments to evaluate operational, financial, and third-party risks. Responsibilities also include preparing and presenting risk assessments to the Audit Committee and executive team, overseeing incident response planning, business continuity, and disaster recovery frameworks, and developing processes for vendor risk assessment and monitoring.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.