Service Cloud Product Owner
Included HealthSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Senior Director, Product Management - Cloud Foundation at Capital One
San Francisco, California, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Technology, Cloud ComputingIndustries
Requirements
- At least 9 years of experience working in Product Management
- Currently has, or is in the process of obtaining, a Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or a Master's Degree in a quantitative field or an MBA with a quantitative concentration (with expectation that the required degree will be obtained on or before the scheduled start date)
- Preferred Qualifications
- Experience translating business strategy and analysis into consumer facing digital products
- Experience in Agile product management
- Product experience driving product vision for web scale cloud based infrastructure platform and tooling
Responsibilities
- Partner with Engineering Leaders to develop Capital One’s Cloud strategy
- Define and prioritize the roadmap for cloud landing zones, focusing on scalable account structure, cloud networking (VPCs, interconnects, etc.), and meeting security and risk needs
- Drive the product strategy for best-in-class compute environments, balancing compliance and security with optimized cost-to-performance ratio and delivering modernized compute offerings that are adopted seamlessly by application teams
- Collaborate closely with engineering to enhance cloud serverless compute offerings, ensuring easy provisioning, security, performance, and streamlined onboarding
- Gather requirements from application development teams, networking team, and security/compliance stakeholders to identify pain points and opportunities for automation and self-service within the cloud platform
- Define and track key performance indicators (KPIs) demonstrating the health of managing compute runtimes and driving standards in cloud landing zones
- Manage the product backlog and priorities for cloud platform components, including landing zone infrastructure-as-code templates, and foundational compute services
- Serve as the voice of the customer (application teams) to the cloud engineering team, translating technical capabilities into clear, value-driven product features and documentation
- Proactively identify emerging tech needs to support the business
- Demonstrate proficiency in Capital One Product Framework: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the basic qualifications for this Senior Director role?
Candidates need at least 9 years of experience working in Product Management and must currently have or be in the process of obtaining a required degree, with the expectation that it will be obtained on or before the start date.
What is the salary range for this position?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What key areas of proficiency are expected in Capital One's Product Framework?
Proficiency is required in five key areas: Human Centered (obsessing about customer needs), Business Focused (delivering outcomes through execution), Technology Driven (leveraging tech for innovative solutions), Integrated Problem Solving (resolving complex problems), and Transformational Leadership (leading cross-functional teams).
What does the team focus on in this role?
The team partners with Engineering Leaders to develop Capital One’s Cloud strategy, including roadmaps for cloud landing zones, compute environments, serverless offerings, and gathering requirements from application teams, networking, and security stakeholders.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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