Senior Director Mainframe Technical Support at Global Payments

Columbus, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Payments, Financial ServicesIndustries

Requirements

Authorized to work in the U.S. (no sponsorship or takeover of sponsorship available)
Experience managing a large team (25+ people) including Sr Director, Director, and Senior Manager level leaders
Expertise in mainframe technical support, including physical hardware, capacity planning, and storage administration for worldwide multi-data center infrastructure
Proven ability to oversee highly complex mainframe systems processing over 800 million accounts and 1 billion+ transactions daily
Strong leadership in planning, acquisition, implementation, integration, and support of mainframe systems
Knowledge of regulatory, compliance, and audit standards for systems management
Experience directing budgets exceeding $100 million and completing major projects on time and within budget
Capability to develop business continuity, disaster recovery, and business continuity solutions

Responsibilities

Leads a team of 25+ people developing clear mission, culture & organizational structure to effectively guide and support Sr Director, Director and Senior Manager level leaders and the team as a whole
Strives to deliver 99.999% service availability for core processing platform infrastructure developing proactive programs and completing related initiatives to achieve desired outcome
Develops strategies and sets objectives that collaboratively supports Business Application-owner, Security, Compliance and Infrastructure engineering groups to achieve their goals in a timely and cost-efficient manner
Delivers on-going compliance with external and internal standards for infrastructure platform management through clear policy communication and consistent, high-quality execution while modernizing delivery methodologies, structures and processes
Leads strategic and tactical planning, evaluation and coordination of the functional priorities and guides appropriate management of team resources to ensure any Issuer Infrastructure dependencies for approved projects are balanced with critical, day-to-day operational demands
Leads the identification and provision of operational infrastructure requirements for new engineering strategies and initiatives
Analyzes the costs, value and risks of in-scope Information Technology domain to advise senior management and recommend actions
Tracks key vendor operational performance ensuring appropriate corrective steps taken where necessary
Ensures valuable Key Performance and Risk Indicator data for the Issuer Infrastructure Technology organization are devised and acted upon delivering overviews and reporting of department activity to executive management
Oversees all aspects of the organization's worldwide highly complex multi data center mainframe infrastructure
Directs staff in the planning, acquisition, implementation, integration, and support of the mainframe systems
Validates that systems are managed to regulatory, compliance and audit standards
Coordinates with internal business partners and clients around the globe to understand their needs to provide a world class infrastructure
Leads technical engagements with current and prospective clients to provide successful integration of services
Develops team members to effectively engage clients to provide industry best technical solutions and consulting
Directs the preparation and execution of annual budget exceeding $100 million and is responsible for completing major projects on time and within budget
Oversees the development of business continuity disaster recovery and business continuity solutions to support critical business services

Skills

Key technologies and capabilities for this role

MainframeHardware InfrastructureCapacity PlanningStorage AdministrationIT OperationsRegulatory ComplianceAudit StandardsBudget ManagementClient Engagement

Questions & Answers

Common questions about this position

What is the team size for this Senior Director role?

The role leads a team of 25+ people, including Sr Director, Director, and Senior Manager level leaders.

What is the budget responsibility for this position?

The role directs the preparation and execution of an annual budget exceeding $100 million and ensures major projects are completed on time and within budget.

Is this a remote position, or is relocation required?

This information is not specified in the job description.

What leadership and technical expertise is required for this role?

The position requires expertise in mainframe systems including hardware, capacity planning, storage administration, IT operations, compliance, business continuity, disaster recovery, and leading large technical teams worldwide.

What does the company culture emphasize for this team?

The role involves developing clear mission, culture, and organizational structure to guide leaders and the team, while striving for 99.999% service availability and collaborative strategies with business partners.