[Remote] Senior DevOps Engineer at Aisera

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Artificial IntelligenceIndustries

Requirements

5+ years of experience as a DevOps Engineer or in a similar role
Experience with Cloud platforms such as AWS & Azure required (GCP is a plus)
Proficiency in containerization and orchestration tools like Docker and Kubernetes
Strong knowledge of Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools
Experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, GitHub Actions)
Scripting and automation skills using Python, or similar languages
Experience with configuration management tools like Ansible, Puppet, or Chef
Familiarity with monitoring and logging tools like Prometheus, Grafana, or ELK Stack
Understanding of security best practices and compliance standards for federal systems
U.S. Citizenship/Green Card is required
Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience

Responsibilities

Design, build, and maintain CI/CD pipelines to streamline software development and deployment
Manage cloud infrastructure (AWS, Azure, or GCP) using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation
Collaborate with development and operations teams to automate and optimize development workflows
Monitor and troubleshoot system performance, ensuring high availability and reliability
Implement security best practices and ensure compliance with federal regulations
Develop and maintain comprehensive documentation for system architecture, processes, and procedure

Skills

Key technologies and capabilities for this role

CI/CDCloud InfrastructureAWSAzureGCPTerraformCloudFormationAutomationSystem MonitoringTroubleshooting

Questions & Answers

Common questions about this position

What experience level is required for the Senior DevOps Engineer role?

The position requires 5+ years of experience as a DevOps Engineer or in a similar role.

What are the key technical skills needed for this position?

Required skills include experience with AWS and Azure cloud platforms, Docker and Kubernetes for containerization, IaC tools like Terraform or CloudFormation, CI/CD tools such as Jenkins or GitHub Actions, and scripting with Python.

Is U.S. citizenship required for this role?

Yes, due to the nature of the work supporting federal customers, this position requires U.S. Citizenship or GC Holders only.

What is the company culture like at Aisera?

Aisera gives employees a lot of responsibility and ownership, hires from diverse backgrounds, and emphasizes high empathy for customers and team members in a dynamic, fast-paced environment.

What makes a strong candidate for this DevOps Engineer position?

A strong candidate has 5+ years in DevOps, hands-on experience with AWS/Azure, Kubernetes, Terraform, CI/CD pipelines, Python scripting, and familiarity with federal security compliance.

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Wellness Program

Flexible Work Hours

Remote Work Options

Professional Development Budget

Risks

Anthropic's AI agents pose a competitive threat to Aisera's market share.

Rapid advancements by competitors could lead to pricing pressures for Aisera.

Meta's investment in AI tools may divert clients from Aisera's solutions.

Differentiation

Aisera offers customizable domain-specific LLMs across various industries, enhancing accuracy and resolution rates.

The AIX platform allows enterprises to build or buy AI solutions, providing flexibility and speed.

Aisera's AI solutions deliver human-like interactions, improving user productivity and reducing support costs.

Upsides

Aisera's recognition in Gartner's Magic Quadrant boosts its credibility in IT service management.

The decline in AI pricing makes Aisera's solutions more accessible to businesses.

Growing adoption of AI agents enhances Aisera's potential in automating routine tasks.

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