Design Director
MetaLabSalary not specified
Full Time
Expert & Leadership (9+ years)
[Remote] Senior Design Operations Manager at Constant Contact
Waltham, Massachusetts, United States
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- 5+ years of professional experience in Design Operations, Program Management, or a similar operational role supporting a large UX or Product organization
- Proven expertise in mapping, optimizing, and scaling complex design workflows within a technology company
- Deep working familiarity with modern design technology, especially Figma for component library management and collaboration
- Exceptional written, verbal, and presentation skills
- Meticulous organizational skills with a keen eye for detail
- Familiarity with AI-powered tools that streamline design processes
Responsibilities
- Identify and address bottlenecks and friction points within the end-to-end design lifecycle
- Design, implement, and maintain standardized, efficient operating procedures and templates for the Design organization
- Manage project prioritization, track team capacity, and assist with resourcing strategies to ensure designers are allocated to high-impact work
- Establish and govern a central repository for operational knowledge
- Define and champion best practices and standardized workflows for the team's current core design technology
- Evaluate and make recommendations on emerging tools and technologies to ensure the design stack remains efficient, secure, and future-proof
- Plan, logistically manage, and facilitate key design team rituals, including large-scale design critiques and all-hands meetings
- Develop and execute a comprehensive onboarding program for new design, research, and content team members
- Manage and coordinate internal and external communications for the design team
- Partner with Design Leadership to ensure the design team's operational excellence and cultural consistency
Constant Contact
Digital marketing solutions for small businesses
About Constant Contact
Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to all. The company aims to simplify marketing for organizations that may lack the resources or expertise to manage complex campaigns.
Waltham, MassachusettsHeadquarters
1995Year Founded
$420.8MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees
Benefits
Health Insurance
Paid Vacation
Hybrid Work Options
Professional Development Budget
Paid Sick Leave
Paid Holidays
Risks
Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.
Potential strategic shifts due to the sale of Siris Capital's ownership stake.
Data privacy challenges from integrations with platforms like Square.
Differentiation
Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.
The company integrates with over 300 apps, including Square and HostGator.
Constant Contact provides a subscription-based model with various pricing tiers.
Upsides
Constant Contact is recognized as a market leader in email marketing.
The partnership with Square enhances marketing and transaction capabilities.
Expansion in APAC positions the company for growth in Asia-Pacific.
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