Senior Data/Product Analyst Consumer & Market Insights (all genders) at Zalando

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, FashionIndustries

Requirements

University degree in economics, computer science, mathematics, statistics, or in a similar quantitative field
Proven track record of a minimum of 5 years in a highly analytical role, ideally in an e-commerce environment
Strong analytical skills and solid understanding of statistical methods, with the ability to extract meaningful insights from large and complex data sets
Solid programming skills in SQL and in Python
Experience with Google Analytics (BigQuery) is a plus
Previous experience with data visualisation tools (e.g. Microstrategy, Tableau, PowerBI) is a plus
Knowledge of time series forecasting and causality (causal inference and A/B testing) is a plus
Ability to concisely communicate the essence, conveying meaningful and relevant insights to analytical and non-analytical stakeholders alike
Excellent verbal and written English skills

Responsibilities

Connecting transactional data, onsite behavioural data and perception insights (derived from customer and panel surveys) to build a holistic understanding of our customers’ behaviour
Performing advanced deep dives on specific questions by applying various analytical and statistical methods to transactional and onsite data to support Markets in developing a frictionless customer experience
Consulting stakeholders regarding their ad-hoc analysis requests and providing them with clear and actionable insights
Independently leading and owning analytical projects and deriving recommendations for our stakeholders
Driving continuous improvement of the team’s methodological know-how by learning new skills and sharing knowledge with other team members
Supporting more junior analysts with guidance and sparring, leveraging your knowledge and experience to raise the bar for analytics within the team

Skills

SQL

Python

Statistical Analysis

Data Analysis

Transactional Data

Behavioral Data

Survey Analysis

Customer Insights

Advanced Analytics

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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