Senior Customer Success Manager – CPQ (Configure, Price, Quote)

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Cloud Computing, AIIndustries

Requirements

Candidates should possess strong skills in APIs, integrations, middleware, and AI/automation technologies, with the ability to provide meaningful technical guidance. Experience in customer onboarding and adoption strategies, with strong program-level influence to keep customers on track, is essential. The ideal candidate is a proactive, organized relationship builder who can translate technical complexity into clear business value for executives and is comfortable guiding multiple enterprise accounts simultaneously.

Responsibilities

The Senior Customer Success Manager will serve as the strategic technical advisor and trusted partner for assigned CPQ accounts, owning the long-term success and value realization. Responsibilities include guiding customer onboarding, advising through implementations with consultative guidance on architecture and integrations, and driving technical success across APIs, data flows, and scaling strategies. The role also involves enabling customers with AI capabilities, ensuring adoption and ROI through feature expansion, identifying and mitigating risks, and partnering with Product & R&D to influence the roadmap, particularly around AI-driven innovations. Additionally, the CSM will develop best practice frameworks and technical guides to scale across the customer community.

Skills

CPQ

Customer Success

Sales Processes

Strategic Advisory

Technical Depth

Relationship Management

AI Enablement

Program Management

ROI Analysis

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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