Senior Customer Service Representative with German at Goodyear Tire & Rubber

Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire Manufacturing, ManufacturingIndustries

Requirements

Minimum 3 years in a customer-facing role, preferably within an international environment
Bachelor’s degree required
Advanced proficiency in German and English (spoken and written)
Strong working knowledge of SAP (Order Management & Quality Management), EDW, and MS Office
Previous experience in automotive or industrial sectors is a strong asset
Excellent communication, teamwork, problem-solving, and adaptability
Ability to build strong relationships and manage expectations effectively
Understanding of Goodyear’s end-to-end supply chain and product portfolio

Responsibilities

Manage order entry: receive and process customer orders, provide delivery information, and guide customers through available ordering channels (Customer Service or e-Ordering)
Oversee order management: ensure flawless order processing, reliable confirmations, and proactive communication with internal partners to maintain customer trust
Handle quality management: register and manage customer claims in the Quality Management module (QM), ensuring quick resolution and transparent feedback
Coordinate delivery planning: liaise between customers and Goodyear Logistics to schedule deliveries, resolve delivery issues, and agree on service levels
Support first contact resolution: respond to customer inquiries efficiently and log unresolved requests for follow-up
Maximize sales and order fulfillment: contribute to sales campaigns, upselling and cross-selling opportunities, and guide customers through Goodyear’s product portfolio

Skills

Key technologies and capabilities for this role

GermanCustomer ServiceOrder ManagementOrder-to-CashQuality ManagementDelivery PlanningSales SupportUpsellingCross-selling

Questions & Answers

Common questions about this position

What languages are required for this Senior Customer Service Representative role?

Advanced proficiency in German and English (spoken and written) is required.

What technical skills are needed for this position?

Strong working knowledge of SAP (Order Management & Quality Management), EDW, and MS Office is required.

What is the work arrangement or location policy for this role?

The role is hybrid.

What experience and education are required?

Minimum 3 years in a customer-facing role, preferably international, and a Bachelor’s degree are required.

What makes a strong candidate for this position?

Candidates with previous experience in automotive or industrial sectors, excellent communication, teamwork, problem-solving, adaptability, and customer orientation stand out.