Senior Credit Strategy Analyst, Collections at Zola

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Fintech, FinanceIndustries

Requirements

Strong analytical skills with experience in hypothesis testing, portfolio trends analysis, and leveraging industry advancements
Proficiency working with large datasets and tools such as Python for data analysis and Redshift for data warehousing
Ability to translate data into customer and business opportunities and deliver insights to drive decision-making
Experience leading complex, high-impact projects in credit strategy, collections, or recoveries
Knowledge of collections space trends, customer outcomes, risks, and regulations
Capability to use advanced statistical techniques for predicting customer behaviour or forecasting collections engagement
Experience with open banking data or novel datasets
Passion for innovative solutions, thinking outside the box, and driving strategic changes
Strong collaboration skills with cross-functional teams (operations, product, engineering, data science)
Mentoring experience for junior team members

Responsibilities

Lead complex, high-impact projects in credit strategy for Collections and Recoveries
Drive improvements in customer and credit outcomes through hypothesis testing, portfolio trends, and industry advancements
Develop and deploy engagement strategies, including new customer capabilities, affordability assessments, forbearance solutions, and recoveries strategies
Collaborate with cross-functional teams (operations, product, engineering, data science) to shape customer journeys and deliver changes
Gather and analyze industry information to stay updated on collections trends and opportunities
Use advanced statistical techniques to predict customer behaviour and forecast collections engagement
Work with open banking data or novel datasets to enhance engagement, customer information, and education
Mentor junior team members to foster their growth and development
Influence strategic decisions and identify opportunities to enhance customer outcomes
Optimize collections strategy across lending products while considering customer/credit outcomes, risks, and regulations

Skills

Hypothesis Testing

Portfolio Analysis

Credit Strategy

Collections

Recoveries

Data Analytics

Customer Engagement

Zola

Online wedding planning and registry platform

About Zola

Zola.com is an online platform designed for couples planning their weddings. It offers a variety of services including customizable wedding invitations, venue and vendor recommendations, and a gift registry that allows couples to manage gifts, experiences, and cash funds all in one place. The platform simplifies the wedding planning process by providing tools for managing guest lists, tracking RSVPs, and meal selections. Zola stands out from competitors by allowing couples to exchange gifts for credit before they are shipped, enhancing the gift-giving experience. The company generates revenue through commissions from vendors and venues booked through its platform, as well as from the sale of wedding-related products. Zola's goal is to provide a seamless and user-friendly experience for engaged couples, making wedding planning easier and more organized.

New York City, New YorkHeadquarters

2013Year Founded

$164.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging platforms offering similar services at lower costs threaten Zola's market share.

Economic downturns may reduce spending on weddings, impacting Zola's revenue.

Expansion into baby registries may dilute Zola's brand focus on weddings.

Differentiation

Zola offers a unique AI tool to balance wedding planning decisions.

Zola's comprehensive platform includes customizable invitations and vendor recommendations.

Zola's guest list management tool streamlines RSVP tracking and meal selections.

Upsides

Zola's AI tool aligns with the trend of integrating AI in wedding planning.

The rise of micro-weddings creates demand for Zola's tailored services.

Zola's digital marketing can leverage increased social media use for wedding planning.

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