Senior Credit & Collections Representative at Thermo Fisher Scientific

Lagunilla, Provincia de Guanacaste, Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

High School Diploma required; Bachelor's in finance, accounting, or related field preferred
2 – 3 years of experience in a similar role
Previous work experience in Shared Service Centers
B2 English Level proficiency
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Experience with at least one ERP system (SAP, Oracle, JD Edwards, etc.)
Additional desirable: Experience with Cforia and/or Get Paid systems
Competences: Build customer dedication through trust and reliability; Embrace and promote continuous improvement; Communicate openly and honestly; Foster personal and team growth; Leverage business efficiency and make data-driven decisions; Promote continuous learning and organizational relationships; Prioritize customer-centric actions; Take personal accountability and exercise good judgement; Embrace Practical Process Improvement (PPI)

Responsibilities

Manage a medium complexity customer portfolio, ensuring compliance with payment terms and credit limits via our ERP system and Order Release Portal
Perform risk assessments on new and existing accounts, making recommendations on credit limits and terms to support sound decision-making
Assist the team in achieving annual collection targets and support credit risk assessments with our shared service center
Track unapplied/unidentified payments and ensure accurate financial statement analysis
Coordinate the "Credit Hold" process and release orders based on credit analysis
Set up credit terms for new clients and manage requests for extended payment terms
Negotiate payment plans and liaise with customers and the commercial department
Identify and resolve discrepancies in credit and debit notes, ensuring account statements are balanced
Facilitate credit card invoice payments as requested, with appropriate approvals
Collaborate on web billing systems management and customer inquiries
Prepare statements and reports for the company accountant
Maintain and prioritize your email inbox, delivering outstanding customer service
Inform supervisors of uncollectable accounts for further action
Update Job Aids and SOP documentation as required
Identify and propose process improvement opportunities related to your department

Skills

ERP

Credit Risk Assessment

Collections

Financial Statement Analysis

Payment Negotiation

Credit Hold Process

Customer Service

Process Improvement

SOP Documentation

Order Release

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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