Senior Compensation Advisor at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

LogisticsIndustries

Requirements

Bachelor’s degree in Human Resources, Business Administration, Finance, Actuarial Mathematics or a related field; Master’s degree is an asset
10+ years of experience in compensation analysis, HR, or a related field, with a focus on strategic compensation planning. Experience in international compensation is considered an asset
Expertise in job evaluation methodologies, market pricing tools, and incentive program design
Strong analytical and problem-solving skills with proficiency in data analysis and compensation modeling
In-depth knowledge of compensation regulations, pay equity compliance, and labor laws
Advanced proficiency in Microsoft Excel and experience with HRIS and compensation software
Project and change management capabilities
Excellent communication and stakeholder management skills to influence decision-making at senior levels

Responsibilities

Lead the development and administration of comprehensive compensation strategies, policies, and frameworks to align with business objectives
Conduct advanced job evaluations and salary benchmarking to establish competitive pay structures
Analyze compensation trends, perform market analysis, and provide strategic recommendations for salary adjustments and incentive programs
Design and oversee the implementation of incentive and variable pay programs tailored to organizational needs
Ensure compliance with pay equity regulations, labor laws, and internal policies, proactively addressing any discrepancies
Act as a key advisor to HR leadership and business units on compensation-related matters, including salary negotiations and policy interpretations
Partner with HR and finance teams on annual compensation reviews, budgeting, and workforce planning
Utilize HRIS and compensation tools to enhance reporting capabilities and improve decision-making processes
Stay ahead of industry best practices, trends, and legislative updates impacting compensation

Skills

Key technologies and capabilities for this role

compensation strategiesjob evaluationsalary benchmarkingmarket analysisincentive programsvariable paypay equity complianceHRIScompensation toolsdata analysiscompensation modeling

Questions & Answers

Common questions about this position

What benefits are offered for this Senior Compensation Advisor role?

Benefits include an on-site gym with a personal trainer, employer-provided lunch of your choice, comprehensive group insurance, group RRSP plan, wellness days, partial reimbursement for public transportation, and an Employee Assistance Program, among others.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What are the key qualifications and skills required for this role?

Candidates need a Bachelor’s degree in HR, Business Administration, Finance, Actuarial mathematics or related field (Master’s is an asset), 10+ years in compensation analysis or HR with strategic focus, expertise in job evaluation, market pricing, and incentive design, strong analytical skills, knowledge of regulations, advanced Excel proficiency, HRIS experience, and excellent communication skills.

What is the company culture like at Intelcom | Dragonfly?

The company offers a flexible and stimulating environment surrounded by passionate talent, guided by values of collaboration, innovation, excellence, and responsibility, while embracing diversity, equity, and inclusion.

What makes a strong candidate for the Senior Compensation Advisor position?

A strong candidate will have 10+ years of strategic compensation experience, expertise in job evaluation and market pricing, advanced analytical skills with Excel and HRIS proficiency, and excellent stakeholder communication abilities; international compensation experience and a Master’s degree are assets.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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