Minimum of five (5) or more years of related experience in a corporate communication and/or an agency environment
Experience in planning, writing, coordinating, and executing a variety of internal and external communications, public relations and/or media relations
Written and spoken communication skills, including the ability to effectively inform, educate and influence widely varying audiences
Demonstrated ability to work under pressure
Demonstrated skill with MS Office Applications (especially Word and PowerPoint)
Ability to work effectively with various levels within the organization and with external counterparts
Ability to work productively in a fast-paced environment with frequently shifting and/or conflicting priorities
Ability and willingness to work with a sense of urgency and drive business results
Able to effectively manage time, prioritize tasks and consistently meet deadlines
No need for immigration sponsorship (applicants requiring sponsorship should not apply)
Ability to work hybrid schedule (at least three days in office, up to five if needed) and relocate without assistance if required
Responsibilities
Develops, supports and guides strategic messaging across customer channels
Provides copy editing for stories, publications and other communication vehicles
Works closely with various Business Units and Communications teams to ensure alignment between internal and external strategies and content
Serves as strategic communications lead for Customer Support transformation and innovation initiatives by developing and managing communications strategy, plans and project timelines
Synthesizes potentially complex information for presentation to diverse stakeholders
Takes a digital first approach to communications planning and content development
Participates in assigned projects and develops, recommends and executes appropriate communications strategies
Understands changing regulations and policies that affect customer communications
Works collaboratively and advises key business partners to ensure communications programs advance key business objectives with employees, state and regional policy leaders, customers and government agencies
Monitors media activity to anticipate and/or identify communication opportunities for customers